Hyundai Motor India — Discrimination and cheating, denying of service

Address:

Hyderabad, Andhra Pradesh

Hi, My name is Chandrashekar S from Hyderabad. For more than 1 week I have been called by the Hyundai Tadbund Service Center people asking me to give my vehicle for servicing. Today June 5, 2015 I was verbally told as well as sent an SMS stating that my vehicle would be picked up and since morning I have been waiting and even called +91 [protected] (Coordinator's number in the SMS sent to me) but it is so unfortunate that the phone is not being picked up nor I have received any call back from this number. I feel that just to cheat me this number has been provided to me. Secondly, I called +[protected] at 1:30 PM and spoke with one Ms. Swati who told me that my vehicle should have been picked up and told me that she would get back with me at the earliest. Even after 2-3 hours of this call there is no response from the service center. I have sent an email also and have been trying to reach out to this number but no one has picked up the phone. I also have sent grievance feedback to their customer care id and to next escalation point but it is so unfortunate that there is not even an acknowledgement from such a reputed organization that I have received, leave alone receiving a response to my grievance. I think that the service center people on purpose have cheated, insulted, wasted my time, discriminated me by making me stay at home by taking off today from work as well as I had to postpone my other plans for these people who never turned up or called me to give an explanation as to why they have not picked up my vehicle.