Hyundai Motor India — Dissatisfaction in service provided by oja hyundai guwahati (Beltola)

Address:	Kamrup Metropolitan, Assam, 781028
Website:	www.hyundai.com

My car, Hyundai Grand i10 bearing registration no. AS 01 BH 2662 met with an accident on 05/09/2015 and on 07/09/2015 it was given to Oja Hyundai, Beltola from where the car was purchased, for repair works. It is very unfortunate to state that till date (09/11/2015) the repair works of my car has not been completed. I have been asking the person (Mr. Bijit Borpatra Gohain) who have been looking after the repair works as to when am I going to get my car back but he has never been in a position to give a proper reply. The only thing he states is that he is not sure when he can give delivery of my car.

Well my question is, if even after 2 months he says he is not in a position to say when he can give my car back, then whom shall I talk to?

What is more heartening is he first sets a deadline, fails to meet his commitment and then keeps on giving lame excuses and now this is what has to say. He is not sure.

Moreover, why has it taken more than 2 months when even my insurance was done from Hyundai. I gave my car on 07/09/2015 and also filled up all the necessary papers for claim of insurance. However, it took more than 2 weeks for the surveyor to visit.

Is this the type of service Hyundai provides and takes pride in?

This kind of below par service was never really expected from your organisation. Request sincere intervention of some higher officials in this regard.

Lastly, Who is to be held morally responsible for this delay which I find totally unprofessional?