| Address: | Krishnagiri, Tamil Nadu, 635109 |
I am the owner of hyundai verna car (White colour). The vehicle number is tn45 bc5350 (Tamil nadu registration). The car was purchased on 26th feb 2013 from arasu hyundai showroom, trichy. I have had very good experience with the vehicle and recommended it to many of my friends & associates.
On 26th may, 2016 while my wife was driving the car from bangalore to chennai, we met with an accident near hosur (Perandarapatti area). A bike rider just crossed in front and to save him she had to put a sudden brake because of which the vehicle went out of control and hit the divider.
Our car was severely damaged, but we escaped with a few injuries.
Our car was towed to the nearby himavasini hyundai at krishnagiri road, hosur. Mr. K. G. Pratapan (Gm – service) made us fill the requisite forms and assured us of the best of services.
I want to bring to your notice 3 very disturbing occurances:
1.In spite of a severe frontal impact, the airbags did not function. Being very conscientious, we always wear seatbelts. Kindly provide us the proper explanation, why the airbags were not functioning?
2. The car had been lying in the showroom for more than 10 days and no action was taken in spite of the continuous requests. Neither was any feedback given. Finally we brought the car back to trichy on our own on 7th june. I have attached the motor insurance claim form received from himavasini hyundai, where the claim number is not mentioned.In spite of repeated requests the claim number is not given. Even our car keys have not been returned.
3. Our person who had gone to your showroom in hosur observed somebody inside the car trying to dismantle certain parts. We can vouch for this as the dashboard and some of the interiors were not in the same state in which we left them. When we leave the car at your disposal, we do it with total trust. We believed that our car would be in safe hands. Unfortunately that is not the case and our car has been vandalized.
Enclosing the photos of the car at the time of accident and after it reached trichy.
Hyudai being a reputed company, we expect redressal for our grievances.
Regards,
S. Sivakumar
Trichy
Photos enclosed:
1. The insurance form without the claim number
2. Car at the time of accident
3. Car at the time of accident
4. Car upon reaching trichy
5. Car interiors dismantled
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