Dear hyundai team,
I am writing this after lots of disappointment & dreadful experience.
I bought new grand i-10 in apr'17 form deora hyundai jodhpur, i faced many issues which was addressed time to time with deora hyundai but no serious action taken so far.
First time (In sept'17) when i took it to service center for second service i informed to concern person regarding knocking noise in engine. He just ignored it & delivered me the same after a formal service, same problem occurred and i again took the vehicle to service center this time they kept car around 16 days and given me back the car on 13th of feb, i paid rs 5057 in which turbo changed, injector & fuel tank cleaned with complete service.
Next day again reached to service center for the same issue with same bad experience, they advised & assured me drive it without any problem without any treatment.
I left the city on 16th with my family for some important function, but on 17th feb suddenly loud-noise started from engine, somehow i reached at hanumangarh at night & next morning i asked for help then mr manoj came at sight, checked properly and found that there is no engine-oil, hunting, knocking a lots of technical issues, parked car at paras hyundai hanumangarh on 18th feb.
Same time a called at your customer care number & registered the issue.
Since last four day i am with family stuck here, gone through mental & there is no solution form your end
Before i end my mail i strictly seek an explanation regarding to my car which is very new, having such problems again & again, for which you capt my car for 16 days at your service center for getting it total repair and still the same problem arrived and hence you are asking me to open & repair the engine.
This is purely manufacturing defect and i request you to change my car immediately. Otherwise, further proceedings i will initiate and for my expenses and for my mental agony, the company should compensate. Car is under warranty period now.
I am afraid of to travel in this car and there is no guarantee for my life and my family.
Since last seven day i haven't received any caii from hyundai in this regards, because the people involved in this unhappy after the complained lodged by me at customer-care on 18th feb.
I got stuck with family 550-km away from the place where i live for 5 days, anything could have happened with us but none of you bothered.
I realized that owned a hyundai car is biggest mistake of mine.
Consider this either as request or waring to change this car or return the money with interest which i spent.
I thought, hyundai is best know in market for their best services therefor i bought this car but i am very much disappointed and upset by the performance of my vehicle and quality of hyundai service
I request you to relieve me from this pain as soon as
V no - rj13cb9656
Sudesh kumar
[protected]
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