Hyundai Motor India — Dream shattering experience

Address:

Ghaziabad, Uttar Pradesh

We bought a white Santro Xing from your dealer MR Hyundai, sahibabad. When we bought the car we were promised mileage of 16-17 km/l in city. When we found out that the mileage was low (6-7 km/l on petrol and 10 km/l on LPG) we complained it to MR Hyundai and were reassured that the performance will be alright after first service. But even after two services the problem was not resolved. We mentioned it on their job sheets all the time that there is no improvement in the condition for which they replied that it may be a manufacturing defect. Each time we were promised that the performance will increase after servicing, but in vain. After even the second service the problem persisted. We have even made so many telephonic complaints to them again and again for the same. Around 5 months back we took the third service in the Himgiri Motors Ashok Vihar. Still after the service the mileage didn’t improve and we had to visit Himgiri Motors again and again for same problem with no results. When we bought the car 2 years ago it was a 25th Anniversary gift to me from my husband. We already had an accent with us. Our experience with accent, your company’s goodwill and market reputation of the car made us buy a santro. I was promised that it was one of the best cars on the Indian roads. But the past 2 years have been a dream shattering experience. A car which was so special a gift for me, became such a problem that not only I have to keep taking it to your service centres again and again, but also made a dent on my pocket with its fuel-drinking power. I request you if it is possible kindly correct the defectin the car as you have been promising for past 2 years or if it is uncorrectable then refund me my value, suffering and the trust I placed in your company.