Hyundai Motor India — engine oil leak to complete coolant system and radiator on my 2014 hyundai verna sx (o) 1.6 crdi

Dear sir/madam,

This is the continuation of the previous email i have sent you.

I am eagerly waiting for your response in regards to this matter.

We have been using hyundai cars for the past 18 years. Since then we bought 3 cars and we are very satisfied with the reliability, quality and proper service we have received.

We had our hyundai accent gls from 2000 and we used it for 14 years with the total mileage of 2, 50, 000 kms. We bought our verna right after we sold accent. My grandparents bought hyundai accent crdi in 2004 and till date, despite hearing all complaints, we did not face any, thanks to the service quality of mgf hyundai. Now, we are also on the thoughts to purchase the all new hyundai creta for my uncle.

I received a call from mgf hyundai service manager, informing us that we need to replace all the pipes and rubber tubes that circulates the coolant, including the radiator. Please keep noted that this car has run only 70000kms and this is the first time we are facing a major mechanical issue on a car we have ever used.

This issue is not due to our driving. As advised by the service advisor, this is a company defect and they have seen this same issue happened to a car that has run only 30000 kms.

Now there is going to be a huge amount on the final bill. No matter how much is the amount, we still have to pay it to get our car back and we have advised then to do whatever they can to fix our car as we, my family, is really fond of cars and we are attached to each car we owned.

I would like to get your attention to this matter and since this is a defect from the manufacturer, we expect a compensation from your side, or a discount from the total cost of this damage.

I will be looking forward to your response to this matter.

Yours faithfully,

Jacob p koshy

On thu, may 24, 2018, 9:50 am jacob p. Koshy wrote:
Dear sir/madam,

On[protected], my father purchased a motor vehicle from your dealership, hyundai verna crdi sx (O), 2014 model, kl-30-d-3311. Unfortunately, we have been facing difficulties with our vehicle because it is leaking oil from the engine. 2 days back when i took my car from the porch, we noticed few drops of oil stains. When i opened the hood, i noticed oil stains at the engine protection mount below, and the coolant tank filled up to the brim with oil. We did not take the car any further.

We immediately got in touch with mr. Jacob e david, sr. Manager service, he arranged service mechanic to my house and after he inspected, he said it was some malfunction of an o ring in between the radiator and the engine. He also informed us that this is the 4th car he found this same problem in this month and it is a fault. There are also cars that ran only 30, 000 km and had this problem. Today morning the service center arranged a towing service truck and took our car to the mgf hyundai service center, chenganassery.

We have been using hyundai cars since 2000 and this is the 3rd car we have purchased from the same company, same dealer. The last car we owned, 2000 model hyundai accent gls, ran for a smooth 1, 25, 000km and we never faced any issue like this on that vehicle. Compared to verna, i used that car harder due to needing in power but that car never raised any complaint like this.

I would appreciate it if you could organize to get in touch with mr. Jacob david in regards to this matter and have the problem fixed as soon as possible, as this is the only vehicle i own. As i am sure you can appreciate, i rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur a huge additional cost.

The warranty has expired but i believe i am still entitled to a free repair because the existence of such a serious defect in a car which has only done 70000 kilometers indicates it was not of acceptable quality when i bought it. This opinion has been confirmed by the service advisor.

Ordinary wear and tear could not account for the problem so soon in the life of the vehicle. I am a careful and conscientious owner, as the general condition of the car shows. I have not done anything to the car to cause this defect.

Here are the details of the vehicle for your reference:

Owner's name: koshy p jacob

Model name: verna crdi sx (O) 1.6 (Pure white)

Delivery date:[protected]

Vin number: malcu41ulemi174138

Engine number: d4fbdu37656

I look forward to settling this matter amicably. I will be looking forward to your response.

Yours faithfully,

Jacob