Hyundai Motor India — EPS Problem

Address:

673303

I have purchased i10 Sportz 1.2 Kappa2 in 2013 and i drove the vehicle only 10700K.M from purchase to till date. Today morning i took out the vehicle and found that steering was very hard and EPS light was on continuously. The steering was left without "power" and became a normal steering thereafter. I went to the dealer(Hyundai service station) at Pavangad, calicut. They said a spare part is need to be replace and it will cost 9000 and presently it is not available and needs to be ordered and will take a week, so i brought my vehicle back with great difficulty and driving discomfort, i am terribly upset that you esteemed company does not stock there service station with stocks of spares.

I sincerely hope that this cannot be considered as normal wear and tear and the user is not responsible for the failure of the EPS. I have further information that it is a common problem with i10 and there is no Guarantee that the EPS will work properly after replacement. If that is the case, your Vehicle is totally unsafe.

It is my humble request to M/S HYUNDAI to replace the defective system free of cost.

Kindly note that this is my second car from Hyundai and I had the privilege to enjoying Santro for more than 4 years without any problem before buying this car.

It may please be noted that buying car is not a gamble and any problems like defective components / Electronic Models etc, the customer cannot be penalized. In fact, the OEM has to replace it as being done in USA & Europe.