Hyundai Motor India — Escalating cost of spares condenser assy

Address:

208002

Khanna Auto Sales Pvt. Ltd.
Shastri Nagar Kanpur,
Dear Sir,
Re: Repair Order/Repair Form dt 12.03.2016(1.05 p.m.)-Santro UP 78 A C 8812
Having come to know through Adv. in news paper of concessional check up period, I booked my car for certain specific work & replacement which was lastly serviced from your work shop on 18.12.2015.
Previous year I met with an accident while driving this car & got it repaired from your Panki workshop & paid the amount of Rs.66000/- vide invoice :B[protected] dt 08.05.2015. I was charged the cost of one of the parts i.e. condenser assy – cooler for Rs 5749.10 against quoted cost of Rs. 5429.83 as mentioned in your repair estimate no. S[protected] dt. 13.04.2015. The other related expenses viz. refrigerant & compressor oil were separately charged.
The same part is again required to be replaced as AC is not functioning & I have been informed the approx cost of the condenser assy for Rs.6600/- excluding labour, refrigerant and compressor oil.
Now I request you to inform the justification of hike of more than 15% on this part during 10 months . I would also like to know as upto which date this part was sold @ Rs 5749.10/5429.83.
You are providing 10% concession on spare parts during this campaign period i.e. from 12.03.2016 to 23.03.2016. so it comes into the minds of consumer like me that …first hike the rates & then allow rebates., which is violation of MRTP ACT. You are having monopoly on spares as these parts are not available in the open market, hence, I feel cheated by your i.e. Hyundai mal practices .
I expect the satisfactory reply from your end ASAP to redress my complaint, since, I have been pondering to seek the justification from Govt. Portal.
[protected]@yahoo.com