Hyundai Motor India — exchange of stereo system during service

Address:	273004
Website:	[email protected]

Our car hyundai eon dlite + was given for repair and insurance claim on 7th nov 2017 at the mb hyundai mb automobiles pvt ltd located near medical college road in gorakhpur.
The car was received back on 22nd nov. 2017. Our stereo which was cd player enabled stereo was replaced with a low category music system of the same brand sony.
Hence next morning on 23rd itself a complain was raised against it at the service centre itself where the service centre executives had requested for a few days time.
Till date we have not received any clarifications from the service centre with regards to the exchange of the stereo.
Today when me and my dad had gone to meet the owner of the place they denied saying that he is out of town neither they gave his no. So that we can contact.
We spoke to the ceo mr. Akshay who straight forwardly denied saying that he is helpless in this matter.
After massive discussion he agreed on the fact that he needs another 2 weeks time to investigate on the matter.
My matter of concern is that being such a great brand into the market how can one have such negligent staff in place.
It is close to 3 months now they have been able to come on to a conclusion.
One of there workshop manager mr. Arvind was really rude.
There ceo mr. Akshay seems to be a helpless officer.
Brand like hyundai should not have people like this who kill the loyalty of the customers.
Really a poor show and i am really disappointed with the delay and negligence of the senior members of the property.
Kindly request you to look into it and would prefer a change in the stereo at the earliest.