Hyundai Motor India — Extra charges and delay in service

Address:	Jhajjar, Haryana, 124507
Website:	Hyundai

Hi,
Please beware of your dealer's service maintenance jobs! I have the feeling that our Hyundai Dealer is not doing his job as he should. To fix my car he keeps it from 17-May-2016 to till date.
(Eon-sports, Registration no- HR13F6338)


Accidentally my car was hit in a standing tempo rickshaw carrying iron rods after when a drunk driver took sharp turn that is who driving in front of my car i applied brakes but my car hit into it. My car bumper got damaged and somewhere inside in bonnet. I opened the bonnet & found that though there was coolant leaked from the coolant chamber and some oil from it. After I tried to start my car but I’m not able to start. This all incident happened under Rajdhani park metro station on 16/5/2016 between 7 to 8 pm. Then we call some friend car to tow my car to the Hyundai showroom from where I purchased is nearer from the accident place but we found it closed so I had to tow the vehicle back. Next day we visit to the authorized service center with damaged car where they declared that accidental repair (Front Bumper damage, radiator, and A/C condition) an issued me a repair order slip with all these details. My car is under insurance after completing all the formalities like Insurance agent comes and survey all the things and order to start the repairing.

They had kept the car for around 40 days, and give us the reason for delay is of spare parts. We get a call from them after a month for the delivery where everything is repaired by them. When we reached to service center and check our vehicle we found engine is not working smoothly and making a noise. When we complaint about the noise with engineer they told us that there is some problem in engine. They told us about it after keeping my car for a month, they were not able to catch that fault how efficient engineers Hyundai have with him. After it all the old formalities starts like call the insurance agent he checked and now the tragic part- the insurance company denying to pay the entire cost of engine repair stating it as not disclose earlier. They are charging me a bill of around Rs 35000/- other than the total repair cost.

We also tried to discuss it with service center manager but he never available to meatus. Nobody is helping us either insurance company or service center. My car is still in showroom.

My point of debate is that who is responsible and who will bear the extra cost of repairing. Kindly look into it and provide us some solution. We go for a brand like Hyundai only for its good customer satisfaction and services abilities.

Any suggestion where I can send this comments to management of Hyundai?
Service Center Address:-
Drishti Hyundai, 1205, MIE, Tikari Boarder, Bahadurgarh, Haryana.

Best regards.
Manthan Sharma
Bahadurgarh, Haryana
M-[protected] / [protected]