Hyundai Motor India — false promises done while selling the insurance

Address:

Ahmedabad, Gujarat, 380058

I was charged for rsa while i was buying the insurance, but after the insurance was done rsa was missing, when i asked about it executive told me that it is doesn't get printed on policy but it is there.
When i called on icici lombards customer care they told me it is not there. Same case happened for nominee name also.
When i told this to executive she told me"i don't prepare policy, it is prepared by back-office how would i know if it is not applied". This is the response that was given to me. From the day one executive and her manager's behavior was as if i have done a mistake because i have purchased a hyundai car and policy.
I wrote to you guys on twitter as well, i was asked by icici lombard that they will look into this and let me know but i haven't heard anything from those guys as well. I have call recordings i am not able to attach here if i you want i can attach it on twitter