Hyundai Motor India — faulty ac compressor of i10

Address:	New Delhi, Delhi, 110010
Website:	Hyundai

I am a firm believer of hyundai cars since i owned a santro for almost 13 years from 1999. The car was in perfect condition and all that i did was to take it for normal servicing till i sold it to one of my friends. Based on this unflinching support to hyundai, again i bought an i10 sports in nov 2010. I had no much problems with the car till i got transferred to new delhi from visakhapatnam.

2. On reaching delhi in jul 2014, i took the car to the hyundai motor plaza in mathura road since ac was not effective. Compressor assembly along with level 2 servicing was undertaken at a cost of rs 18565.00. The moment i left the service centre even though some improvement was there, the cooling was not optimum. I complained and they took the car and the service engineer convinced me that in delhi the cooling will be comparatively low since outside temperatures are very high. Since i was pre occupied with my job and new to delhi i blindly believed him some how pulled on seasons after seasons. The ac of the car continued to give problems and the service centres kept changing small and big parts subsequently which is evident from the records.

3. My car is presently in plaza hyundai mathura road for poor ac performance and the service engineer advised that the compressor, discharge pipe and cooling coil etc are to be replaced as they are defective and verbally gave an estimate of rs 26000.00. Subsequently i along with gm service went to the shop floor and got the car ac checked by charging refrigerant and i found that at high rpm the cooling effect was there and at low rpm there was no cooling. To my shock, i found i was living with this problem since 2014 when my compressor was changed for the first time.

4.in view of the above, i have the following to submit to you:-

(A) the santro i bought in 1999 was a perfect car probably it was a cbu imported from korea.
(B) the i10 bought in 2010 which was manufactured in india had quality issues on major spares such as ac compressor
(C) high value items such as ac compressor etc shall not fail at this frequency as they should alomost serve for the entire life time of the car which points a finger at reliabilty.
(D) i have a fear that in the first time in 2014 a partially defective item was replaced in my car by service centre because the performance at that time and now is the same. Which brings about a more serious issue of ethics!
(E) my car is in the service centre. I told them to go ahead with what is required to be done. Parallely placed a complained as well in the portal.

5. I request you to look into this matter, eventhough my car may not be a fancy or expensive one. But i relay on it for my day to day activities and such frequent expenditure is unaffordable to me. Car may be small, but it is a hyundai car, as a customer i want value for money and not a thing which troubling me financially. Captain r binduraj indian navy