Hyundai Motor India — faulty ecm in my i20 sportz diesel car

Address:

Bangalore, Karnataka, 560036

Dear hyundai team,

I own a second generation elitei20 car which i bought in may 2015. I was greatly impressed with the hyundai brand and after lot of research i selected this car for my family. Since i am an ex-service man, i brought this car through csd (Defense services depot) with my hard-earned money from the pension fund i received after my retirement from the services.

I should say that i was the proud owner of the car since the time i brought it from hyundai, and i had been a great ambassador of this product to my colleagues in my present organization which also influenced few of them to buy the same car for their personal use.

In the last four years, i have never missed any service/maintenance to my car and have always relied on authorized hyundai service centers for the maintenance of my car. Since i travel a lot for my official jobs, i only sparingly use my car for family trips and in four years since i bought it, i have run just above 20, 000 kms only.

This being the case, on one of my travel to chennai with my family on the high way the car engine missed a stroke suddenly stopped to my surprise. However, on giving an ignition the engine started but i could observe and hear that the sound of the engine was not normal for which i am used to, and the knocking noise from the engine could be heard inside the car. The car could still clock above 100 kms/hr but there was a noticeable lag in the performance of the car.

On reaching chennai, i took it to a nearest hyundai servicing center (Kun hyundai, ambattur) for investigation and analysis of the issue. They reported that the issue could be with one or two of the fuel injectors and will take 4-5 days for complete investigation and rectification. Since i did not have so much time, i asked them if i can drive back to bangalore for which they said it is okay to drive back but they advised that, i should hand over my vehicle to my regular servicing center for further investigation.

On reaching bangalore on 22 apr 19, i handed over my vehicle to trident hyundai service centre, whitefield for trouble shooting and for my annual service. Initially while discussing it was told that this could happen due to contaminated fuel but later, after days of investigation it was informed to me that it is due a faulty ecm. A quote for replacing only the ecm for rs.27737.00 is given to me.

My vehicle has done just above 20k kms and about 4 years old. At this juncture of my car’s life a problem in such a core component of the vehicle is not expected and acceptable. Unlike other mechanical components which is subjected to wear and tear, ecm remains in a static state and also can’t be susceptible to the owners driving style like a clutch plate for example. I stay in bangalore in a flat and my car is kept safely in a shaded parking area and is not subjected to any kind flooding which can be related to the ecm damage. It can only be said that it is a case of a pre-matured component failure.

As an owner of a car from your company, where am i at fault. Is this not hyundai responsibility to stand by their customer during such crisis and restore the faith i have with the company. I hope you stand by your tag line “drive home a relationship” and respect my patronage with hyundai cars.
I sincerely expect hyundai to support me in dealing with this crisis and able to reasonably share the responsibility in fixing the issue in my car.

Thank you

Your faithfully

Henry admiral
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Reg no. Ka53mc3181
Vin : malbm51rlfm101326