Hyundai Motor India — Faulty Parts

Address:	Lucknow, Uttar Pradesh, 226016
Website:	hyundaimotors

I am a proud owner of Hyundai i20 for past 6years. The car has been running as is it was since the purchase until recently. The car has been in running condition and has been mostly confined to the city (Lucknow) drive only. It has been driven around 35000 kms only and routine servicing were carried out through your authorised service centres in Lucknow. Lately, we started experiencing a tingling sound from the front side of the car. Subsequently the car was taken to one of the authorised service centre i.e. Beeaar Hyundai, where we were told plethora of change of parts ranging from – Suspension Set, Calliper Set, Steering and what not. The car running ideally without any glitch, all of a sudden burdened us with a repair cost of Rs.38, 000 (Thirty Eight Thousands Only). Above all the repairs and part changes suggested and advised were not reasoned i.e. the Engineer present there Mr. Anoop Jaiswal couldn’t identify or figure out the reason for the damaged parts of the car. As we got no other option other than getting the parts changed as specified and suggested by the authorised service centre, we went forward and got the parts changed along with the routine servicing including fuel filter change, wheel balancing and alignment, engine oil changes etc. were carried out during the servicing. Further, it is not possible that all the faults occurred in the car might have erupted all of a sudden, i.e. if there was such a problem with the car then why weren’t we intimated previously by the authorised service centre after the services took place. All in all, I am sorry to say but the Hyundai cars have let me down and I don’t feel proud anymore owning a car that demands for so much o[censored]nwanted expenses rather I think that this car had a defect which has come up now. We got the repairs done hard heartedly, concluding with a view that the Quality claimed by the Hyundai Motors especially for the i20 cars is not at par as it is claimed by the company. Things seemed right and the car was back to running like earlier as it was. A development took place and this time it were the front tyres, a day back I noticed that the front tyres were completely “ganja” or worn out or became grooveless with steel belts literally visible. Subsequently, the car has been driven just 1000kms after the major servicing and tyres went from treaded to grooveless. Thereafter, we took the car to an expert and it was told that these tyres were driven non aligned and as a result of it they have become so and has to be replaced immediately. The most important fact in this situation is that the car has been driven only 35, 000 kms and had it been a natural case of tyre worn out then the rear tyres would have also got affected. Since the rear tyres are almost in a perfect condition, it raises the suspicious eyes towards servicing of the authorised service centre. There has been a definite malpractice and with malafide intentions. The tyres went from being in perfect condition to grooveless in just one month is not all possible in a car which is confined to city drive, this proves to be something fishy. On getting the car re-checked at the same Hyundai authorised service centre, I was told that the part (Tyre-Rod) which was changed a month back is damaged which has subsequently damaged the tyres as well. It has been exactly a month since the replacement of part and the engineer tells that the car has been badly impacted. On further enquiry, I asked them to show me the damaged location in the part they couldn’t identify any external damage which could prove that the part got damaged due to an external impact. Thereafter the engineer present offered me to change the part in a goodwill gesture but refused to replace the tyres that got damaged due to the damaged part. This certainly raise eyebrows on the part whether it was actually changed or not and if it was changed then why isn’t it covered under warranty. Perhaps the fault is from the side of company in either of the case, and I am definitely looking for the part replacement alongwith the tyres.