[Resolved]  Hyundai Motor India — Feedback Roadside Assistance - Complaint number 36136

Address:

Mumbai City, Maharashtra

Hello, Complaint number : 36136 We met with an accident on 9th November, 2014 at alibaug. For 4 hours, we continuously followed up with customer care and there was no road side assistance.. First of all no one knew about the nearest service station. Secondly, when we told them about the service station name near Vadkhal, they told that we are closed on sunday. Then, we found that theres a service station near Sanpada, we were told that towing cost will be 18000. We found it to be pretty high and then we towed the vehicle at our cost of 6, 500 and took the car till Sharayu Hyundai at Sanpada. All this process took us atleast 7-8 hours. After visiting the service station, the employee who attended us told us that your towing charges will not be claimed because we have road side assistance for me. This is really pathetic and careless operations from Hyundai. WE WILL SEE TO IT THAT WE TAKE IT FURTHER AND FILE A CASE AGAINST YOU GUYS FOR THIS BEHAVIOUR AND INCONVENIENCE TO US.