[Resolved]  Hyundai Motor India — Final notice

Address:

Faridabad, Haryana

To, The Managing Director, Hyundai Motors India Limited, Kanchipuram Irrugattukottai, NH No. 4, Sriperumbudur Taluk, Kanchipuram District, Tamil Nadu - 602105 CC: The Manager, Super Parts Pvt. Ltd., 14/1, MILESTONE, Mathura Road, Faridabad BCC: THE MANAGER, BLATIC HYUNDAI, 14/1, MILESTONE, MAIN MATHURA ROAD, FARIDABAD- 121003 Date: March 19th, 2014 Subject: Deficiency in Services It is with great regret that I am writing this letter to your as I want to bring to your kind notice the extreme trouble and inconvenience I have undergone due to your negligent services. On 13th March 2013, I had purchased a Hyundai Santro CNG Fitted car of your company from above mentioned dealer. The registration no. of the car wasHR29AD9974. Towards this purchase, I paid Rs. 3, 79, 124/- to your company. Attached is the copy of the invoice and payment details as per Annexure I andAnnexure II, respectively. At the time of purchasing the car, your company executive assured me that the RC with CNG would be delivered to me within 1 month but till date I have not received the RC in spite of my several complaints to your company officials. Moreover, I had faced the bubbling problem with the back gear at the time of taking the break. I had visited and filed a complaint several times with your company executive regarding the same but they started giving me false assurances and my complaint was overlooked. I would like to assert that your company executive had also provided me the insurance papers of the car in which there was nowhere mentioned about the CNG. Attached is the copy of insurance papers as per Annexure III. I tried reaching your company’s executives a number of times via phone and mails, but there was no positive response that I received. Attached herewith is a copy of the mail trail as Annexure IV. During 2nd service The alignment of suspension system has been disturbed resulting all of tyres damaged The most frustrating and agonizing part is that after repeatedly requesting and discussing the problem with the company's advisor, I was just given false assurances but no one was ready to solve my problem. The entire episode has left me in a bitter taste and I am extremely disappointed with your pathetic services. I have been facing lot of mental stress, agony and immense loss of time and money due to this incident and even after making several requests to your company officials no positive response has been received by me. I would like to notify you that your actions are liable under Section 2(1)(g) of the Consumer Protection Act for deficiency of service that means any fault, imperfection or shortcoming or inadequacy in the: Quality, Nature, and Manner of Performance that is mandated to be maintained under law or under a contract. Also, as per Section 2(1)(r) for Unfair Trade Practice which refers to trade practice that involves adopting unfair means or deceptive practices to promote the sale, use or supply of any goods/service. As a consequence of your deficient service and the incompetency displayed by your employees, I have suffered undue hardship and mental frustration. I would like to emphasize that: • You have been grossly negligent and unprofessional in your approach. • I have undergone extreme stress and mental agony because of your deficient service. Given the above sequence of events, I request you to kindly look into the matter and instruct your employees/agents to resolve my issue and provide the RC with CNG at the earliest. Additionally, I request you to compensate me with an amount of Rs. 50, 000/- for the extreme stress and mental agony you have caused to me due to your negligent conduct and the cost incurred by me in trying to mend this problem and to pay Rs 3000/- per day for daily expenses from 4th March 2014 till the issue is resolved In case you fail to look into the matter within 3 days from the date of this letter, I would be forced to: • Ask my lawyers to file a consumer complaint against you for gross negligence, and deficient service, as well as additional compensation for mental agony and legal costs; • Ask my lawyers to consider the filing of a civil suit against your company • Start a sustained online campaign spreading the word about the appalling level of service that I have received from you; and • Issue press releases online and in the print media. I hope that I do not have to take these steps and look forward to an amicable resolution of this issue. Warm regards, Ashok Kumar Sharma 1063, Sector 23 A, Faridabad Haryana, 121005