To,
Manager customer care
Hyundai automobiles
Gujarat, india
Sub: - frequent breakdown of brand new hyundai i20 car
Concerned authorities
My self nilesh j. Pandya had purchased brand new hyundai i20 car from concept hyundai, narol, ahemedabad on 22/7/2020 with a dream to cruise the roads comfortably having considered hyundai’s state of the art stake holding in the indian automotive market.
Now let me elaborate the kind o[censored]nsatisfaction suffered after purchasing the so called premium segment car in chronological order
A. After a mere 6000 kilometers of running of the said car, on one fine day, car become stubborn and not able to start (Engine lock condition), we have immediately contacted the authorized dealer (Sharma hyundai service center, naroda) and gave it for repairing, they kept the car for 15 to 20 odd long days and returned back with a sign of smile as if assuring us that such problems would never occur again., we took a breathe of relief
B. Soon after 2000 kilometers running, the car again started giving the same problem, when contacted service manager of sharma hyundai, its service manager’s reply was shocking, he stunned us by saying that we might not have purchased this car from them or authorized dealer.
The advice of sending the car to sharma hyundai was received from your customer care toll free number only. Now they are again saying, we will keep your car again for repairing.
We are fed up and frustrated with the kind of service and manufacturing of the said car and lost important occasions including covid 19 pandemic issues. Hope authorities of your cadre and repute will understand our problem, and provide us a brand new car or give us the refund.
Hope fully customer grievance redressal will be attended soon and we are also a genuine customer which is forbidding us to escalate this issue in social media or consumer court
My hyundai i 20 details, reg no gj27 cm5083, engine no g4lakm329485
Purchase dealer concept hyundai, narol, ahmedabad
Awaiting your customer friendly reply!
Your highly unsatisfied customer
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