Hyundai Motor India — fwd: santa fe vehicle no ts 09 ed 5778 4 4 wheel drive problem

Address:

West Godavari, Andhra Pradesh, 534202

Dear sir,

This is to bring to your kind notice that my santafe atm vehicle had problem with 4 wheel drive option from 4 months and had give it to bhimavaram kusalava motors show room for repair purpose in february month and the service people said they found and error displayed upon scanning the system and had rectified the problem, after few days when i had taken a drive to check the same found that the same problem still persists as the vehicle got stuck up in the sand and i called up the service person and he said please bring it back and we will look into the problem again and 2time also the same thing happened and 3time also i had faced the same problem. Upon seeing this i spoke to the manager and he said we don’t have qualified staff to handle your vehicle as it high end model so please send it to vijayawada kusalava show room and on his request i immediately sent it to vijayawada show room and they said we have checked the vehicle and given all the details to the company by email and we will get back to you soon after we get reply from the company.

10 days after sending to vijayawada show room i still did not get any update from them or the bhimavaram show room and upon calling the manager in bhimavaram he said he is waiting for reply from company and the same day evening he asked me to send the vehicle to show room to take photos of tyres and i sent to them and again after 1 week i still didn’t get any update and called the manager and he said i am waiting for instructions from the company and next day he wanted to take my car for check up in sand area and report the problem back to company and i have the vehicle and he had taken all the videos and photos of the problem and sent them to company on 11 may and 1 week has passed by but still my problem is still not resolved and i again went to show room today and the gm mr kishore this time spoke to me over phone and said please wait till monday ie 21 may and we will resolve the problem for you definitely as we have reported the same to higher persons of the management and the company.

What i found shocking is the show room doesn’t maintain any complaints registar still date and on asking the person in charge he says complaints are entered into the system by email to the company and upon continually following up with the manager he had given me these email below which where being communicated to the company and the show rooms on various dates. The emails attached below will give you the details of the problem.

I sincerely urge the company customer service head to take immediately action in resolving my problem and want you to ensure that such things don’t repeat again to any other customer in future. Having bought the best car of hyundai santafe amt i felt very proud that i had the best vehicle in my hands but today feel very disgusted that i had chosen a very wrong company (Hyundai) vehicle because of the time and effort spent by me to speak to people at different stages of the problem but still find that my problem is not resolved even when my vehicle has extended warranty.

I need immediate action and if i don’t get my problem resolved by monday as promised by the mr kishore gm i will not hesitate to take serious action against the company.

Best regards
Murali anand varma

Sent from my iphone

Begin forwarded message:

From: bhimavaram service
Date: 19 may 2561 be at 11:45:56 am ist
To: [protected]@anandagroup.com
Subject: santafe

Fly

P subba rao

—

From: "gsw hme"
To: "hynservice"
Sent: thursday, april 26, 2018 10:15:31 am
Subject: [dealer hot line comment added] santafe dtc uo122

Global service way : technical contents provider
　▶ note : please do not reply to this email. Replies to this email will not be responded to or read.

Santafe dtc uo122

A10agds5202 |[protected] | 12

Distributor

A10ag

Name

Hyundai motor india

Phone

Dealer

S5202

Name

Kusalava motors pvt. Ltd.

Phone

Vin

Malsw81xsem011684

Model

Santafe (Dmi) (Dmi12)

Model year

[protected]

Mileage

39919.0km

Displacement

2200

Fuel

Diesel

T/a

Automatic

Group

Clutch system

System

Clutch system

Component

The other clutch system component

N code

[d36] driving performance problem no adjustment of vehilce hight

C code

[zz5] vehicle performance defect

Category

Diagnosis

Dtc

Clutch thermal overstress shutdown, clutch thermal overstress warning, lost communication with vdc (Esp)

Technician

1. No of vehicle affected

We have received one santafe for complaint of 4wd not working properly.

2. Detail symptom
(Please send a record file for noise problem and gds flight record for engine hesitation problem.

We have connected to gds and following trouble codes were displayed.

U0122 : lost control with vehicle dynamic control module

P1831 : clutch thermal overstress warning

P1832 : clutch thermal overstress shutdown.

3. Condition (Driving/vehicle/road condition)

As per customer voice when 4wd is engaged in vehicle driven in sand and if one wheel got stuck in sand remaining wheels are not responding and the coustomer is forced ot call ers vehcile to pull out the vehicle.

4. Repair history and investigation result

Normal.

5. Requests or comments.

Request you to please advise us.

Regards,

P. Subba rao

Service manger

Kusalava hyundai s5202.

Mob: [protected]

Comment

Sunil kumar (A[protected]:43:00)

Dear mr. Rao,

As you are not replying on query even after sending several reminders and as per gdms the vehicle is not available in workshop so i am closing this query here if you should feel the need for any further clarification please feel free to call me.

Regards,

Sunil kumar-hmil

[protected]

Sunil kumar (A[protected]:53:34)

Dear mr. Rao,

Kindly revert with your observations and update the work carried out in the vehicle.

Regards,

Sunil kumar-hmil

[protected]

Sunil kumar (A[protected]:49:26)

Dear mr. Rao,

Kindly revert with your observations and update the work carried out in the vehicle.

Regards,

Sunil kumar-hmil

[protected]

Sunil kumar (A[protected]:48:50)

Dear mr. Subbarao,

As discussed in the morning check by swapping 4wd coupling from a known good vehicle and then revert with your observations.

Regards,

Sunil kumar-hmil

[protected]

Kusalava hyundai-vijaywada (A10agds[protected]:22:39)

Dear sir,

We have checked all four tyres size and found to be same.

Enclosed attachment of tyre size.

Regards,

Sunil kumar (A[protected]:21:08)

Dear mr. Subbrao,

As discussed check the vehicle for tyre size difference, tyre pattern difference, tyre make difference, check by swapping 4wd coupling from a known good vehicle and then revert with your observations.

Regards,

Sunil kumar-hmil

[protected]

Kusalava hyundai-vijaywada (A10agds[protected]:32:58)

Dear sir,

Enclosed attachment of dtc.

Regards,

Sunil kumar (A[protected]:07:51)

Dear mr. Subbrao,

Kindly provide the screenshot showing dtcs, check the vehicle for tyre size difference, tyre pattern difference, check by swapping 4wd coupling from a known good vehicle and then revert with your observations.

Regards,

Sunil kumar-hmil

[protected]

Visit to hyundai world wide service network
Please do not reply to this message as replied to this email address are not read.
Copyright (C) 2006 hyundai motor compa

From: "gsw hme"
To: "hynservice"
Sent: thursday, may 3, 2018 10:15:31 am
Subject: [dealer hot line comment added] dtc u0122 for santafe

　▶ note : please do not reply to this email. Replies to this email will not be responded to or read.

Dtc u0122 for santafe

A10agds5202|[protected]|3

Distributor

A10ag

Name

Hyundai motor india

Phone

Dealer

S5202

Name

Kusalava motors pvt. Ltd.

Phone

Vin

Malsw81xsem011684

Model

Santafe (Dmi) (Dmi12)

Model year

[protected]

Mileage

39919.0km

Displacement

2200

Fuel

Diesel

T/a

Automatic

Group

Automatic transaxle system

System

Automatic transaxle control system

Component

Transaxle control module

N code

[d33] driving performance problem poor acceleration

C code

[zz5] vehicle performance defect

Category

Diagnosis

Dtc

Technician

1. No of vehicle affected

1

2. Detail symptom
(Please send a record file for noise problem and gds flight record for engine hesitation problem.

We are opening this complaint once again.

The following dtc are generated when gds is connected

U0122 "lost control with vehicle dynamic control module"

P1831 clutch thermal overstress warning

P1832 clutch thermal overstress shutdown

3. Condition (Driving/vehicle/road condition)

4. Repair history and investigation result

Repair history found to normal.

We have checked the tyre sizes and found to be normal.

We have checked the wiring harness and found to be normal.

Present the vehicle is in customer house.

5. Requests or comments.

Request you to please guide us. (Please contact below number)

Regards,

P. Ravi subhash

Service manager,

Kusalava hyundai s5216

Mob: [protected]

Comment

Sanjeev kumar (A10agq[protected]:38:32)

Dear mr ravi

Please confirm all five tyre make and provide the images of the same.

Regards
Sanjeev kumar-hmil

[protected]

Visit to hyundai world wide service network
Please do not reply to this message as replied to this email address are not read.
Copyright (C) 2006 hyundai motor company. All rights reserved.