Hyundai Motor India — grievance - commitment failure

Address:

Street Number 4, New Guru Nanak Nagar,, Ludhiana, Punjab, 141015

Hello joshi hyundai,

This mail is to express my grievance after purchasing a car santro sportz on dated 27th oct 2019. I heard well name of m/s joshi hyundai for their good services and quality work and this was the only reason that i never visited your door till taking car delivery. I belongs to ludhiana, due to non availability of santro sportz (White) in goyal hyundai, i came in contact with your representative mr. Dishu @contact number [protected]. I took quote from him and told him that i am getting the same car @ 5.23 lacs. (On road price) with all accessories and seat covers also.
He given me the quote of 5.20 lacs on dated 25th oct with all accessories and seat covers. We done the deal without any further negotiation as i trust m/s joshi hyundai since long back. After finalize the deal i experienced few deviations in commitment done by mr. Dishu which was related to banking formalities. It was very harassed for me because 25th was the last bank working day and i have to manage entire things on that day only. With all these harassment i completed all formalities and decided to take delivery on 27th morning (Pb91h1568).
While taking delivery got surprise that in accessories which was committed to deliver long with car was less (Perfume and body cover not provided). I told mr. Dishu to fulfill their commitment but he denied to give because as per him it was never a part of deal.
For your information, it was clearly discussed with him before deal done that in accessories following items will be incorporated.
1. Flap covers
2. Perfume
3. Body cover
4. Mats
5. Number plate
6. 5 litter petrol
7. Seat covers

Unfortunately i have not get body cover and perfume along with car, which costs around rs. 2000/- if i purchase form market. It is directly loss to me after bought the car from m/s joshi hyundai. Rs. 2000/- may be a small amount for both o[censored]s but i never expected such experience from your side.

Request you please look into this mater and discuss with your team if you can provide me the same accessories as per earlier commitment.

Regards,

Amandeep arora.

[protected]