Hyundai Motor India — grievances - creta automatic petrol - koncept hyundai, green park, new delhi

Address:

Neeti Bagh, New Delhi, Delhi, 110049

Let me please take the regretful liberty to bring in to your kind notice by the company authorized dealers about the intentional misdoings to tarnish the image of your brand. Here is a summary of my concern

• processes & quality check are doubtful – don’t know how many customers were befooled, there is no tracking mechanism
• management and employee relations seemed very strained, impacting customer experiences
• there is no escalation matrix available/visible to go beyond showroom staff, as they are seemingly blinding the view of hyundai corporate team and are not sharing any touch points of escalation

Sharing my experience of purchasing car from your company.

I had purchased hyunday creta automatic petrol on may 24, 2019 from koncept hyundai showroom in green park, new delhi, worth 16.5 lacs (Approx). This is my fourth car from hyundai, starting from launch of santro in india market by hyundai india. My experience of buying creta has gone from average to bad due to following reasons:

1. Since it’s a highend version of creta, and comes with inbuilt music system, which had songs from other language (Malayalam) stored in sd card and no one in the showroom was able to remove guide on adding songs of choice. Nevertheless, i took the delivery of the car.

2. After 2 months, one of relative noticed that the mats in the car were not original and were not fitting (Both hooks and size & shape) appropriately in the place. Upon investigating further we realized that the mats were of some local brand & of some other car type (Not creta). Tag behind the mats was intentionally cut a half to hide details. This is gross violation of integrity and customer experience.

3. We insisted on documenting the whole incident but your customer service manager told us that there is no email id or complaint book to file grievances and it has to be told to her verbally and its only her who can give us solution not hyundai team. I as a head of customer service of one of leading insurance companies in the world, was not able to agree upon, and made up my mind to take it up with higher management and on social media.

Request your intervention on this matter as we are feeling very frustrated due to cheating by koncept hyundai. Looking forward to hear positive words from you.