Hyundai Motor India — harassment for being a hyundai customer

Address:

Khordha, Odisha

I feel very disheartened and sad expressing the king of service being granted to customer.
To illustrate the incident would like to mention that i went to utkal hyundai service centre taking my new hyundai tucson for check up as i had issues very hard and loud noise coming out of brakes, whenever i was applying brakes.
When inspected it was found that my vehicle right side brake disk was damaged which resulted in wear and tear of brake pad also. So there was no choise rather than to get then changed which resulted a cost of rs13000/.
The part which checked for wasnt available and was told within 2-3 days they would try arranging the same.
My new vehicle hyundai tucson (At gls) which had only clocked 3998 kms on the odo and is only 6 months, had erupted with this strange issue for such a new premium car. So when i requested utkal hyundai to talk to company if warranty can be availed & the money that i had spend could be refunded, to which utkal hyundai (Goswani/prafulla/rakesh) assured me that my money would be refunded within one week.
But when time lapsed and when i enquired several times i was given only false assurance and commitment by trupti madam/goswami/prafulla that very soon we would come up with solution for the refunded. To my shock on last friday-13th april 18 after several followups trupti from utkal hyundai called me up and said only refund of rs 6100 would be credited to my account by 23rd april18, which is only for disk pad (Round circular part) which hasn't been done till now.
Yesterday i received a threatening call from subrat o[censored]tkal hyundai at 9:00pm asking me "do you know who am i?" followed by next "who are you?". Trupti from utkal hyundai had asked him to threaten me because yesterday only i had word with her saying that this kind of sevice which i am being given will force me to raise a security in the hyundai forumn the way customer is being harrased.
Please take a serious and immediate action ensuring that customer is not harassed in this manner and also wanting a apology from the people involved.

Thanks and regards,
Prahas kumar panda
Vehicle:od 02an 5899