Hyundai Motor India — Harsh treament of Customer service representative

Address:

Udupi, Karnataka

I am Sharathchandra aged about 32 and working for a reputed Software company. This is to get your attention regarding the ill-treatment and immature response from a customer service representative at a Hyundai showroom. In the past, I have heard about good products and services at Hyundai, and hence decided to purchase a Hyundai product. However, what I practically observe is contradicting what I have heard. Please find here details of my grievance - I have placed an order for Hyundai Xcent base - Pristine Blue at Kanchan Hyundai Showroom at Udupi, Karnataka on 26th March 2014. This was when I met the one Mr. Chandrahas, the customer service representative at the showroom. The acquaintances were not very smooth from initial days. He had made us wait for more than 1.5hours on the first visit and then hastily asks us to come the next day since he was busy. However, we ignored such treatments, since I badly needed the new XCent. We went ahead and paid Rs5000 towards booking the car after it was fully agreed and accepted by Mr. Chandrahas to get the car within 3 weeks from the date of booking. Reference - Receipt number 12520, Kanchan Hyundai, Udupi. I had arranged for all finances within the stipulated time and now after 3 weeks, when I get back to Mr. Chandrahas, I get a hostile answer. I am extremely dissatisfied with how Mr.Chandrahas treats his clients. He never picks up his official cell phone, when I call. When I somehow manage to reach him using a different number, he answers with harsh replies. He ironically says he does not manufacture cars at home so that he can give it to me on demand. He hastily says that I can withdraw my order and get lost if I am not interested. I have heard good words about Hyundai services, but what I practically observe is totally contradicting. Let me be clear on the fact that I am fine with the genuine delay in delivery of the car, but I am extremely dissatisfied with how the customer service representatives treat their clients at Hyundai. I am awaiting response from any responsible officer/ executive at Hyundai who are responsible enough to make clients feel that a purchase at Hyundai is worth the money they spend. As a fullback plan, I am consider moving out for other competitive cars sellers in this range - Thanks for the ill-treatment at Hyundai.