Hyundai Motor India — High replacement car parts cost and denied service of repairing

Dear All,

My new Hyundai Grand i10 Nios (VIN MALB351CLKM030886) purchased on 22.11.2019, and which has been driven for 1129 kms only till date, was taken for servicing to J. J. Automotive Ltd. (Bengal Hyundai, Tiljala, Kolkatta) on 03.01.2021. During inspection it was found that some wires were damaged which needed repairing, but the engine wiring harness was required to be replaced. As explained by the service advisor, one among the many wires which comprise the harness has been damaged, but we are required to replace the entire wiring, which would lead to a cost of Rs. 47, 000/- .

I requested to arrange repair but I was repeatedly insisted to go for replacement, when I decided to take some time before deciding. I have come to believe that these wires are repairable, and since the damage is caused to only one wire, it is an even more feasible solution.

But as per the service centre, I must go for replacement only, which is causing a heavy financial loss for a practically new car which is otherwise maintained in extremely good condition. It appears the maintenance charges of Hyundai are costing a lot more than other cars available in our Indian market.

Request to look into the matter.

Regards,

Madhurima Das.

Dear All,

We are yet to receive any reverts to my complain mail.

Regards,
Madhurima Das.
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