Hyundai Motor India — Hyundai Alcazar: Service Major Delay

Address:

Gurgaon, Haryana

The following email was sent to HMIL customer service support but no information has been received in reponse.
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This is to bring to your attention that my father, Dr. RP Singh's car (Hyundai Alcazar bearing Registration Number HR-98-B-8608) was involved in a Road Traffic Accident on 22.03.2022, following which he immediately sent the car for repair of damage (to front bumper and back trunk) to Dee Emm Hyundai Workshop, Gurgaon as being a senior citizen he requires the car on a daily basis for his day to day medical and other needs. However, despite the passing of over 7 days till 29.03.2022, no repair work has commenced on the repair of the aforesaid car due to non supply of the back trunk by Hyundai Motors India Limited. My repeated attempts to make the customer care act have failed.

Please note that the said delay in supply of the back trunk which is necessary for the repair of the aforesaid car is a deficiency of service, which needs to be rectified by HMIL on an urgent basis. Non-availability of spare parts cannot result in inconvenience to the customer who has purchased the car on the basis that in case of any damage to the car, the repair would be carried out within a reasonable period of time. The delay of 7 days (and continuing) in making available a basic spare is not reasonable as per the standard in the Indian car service industry. Dee Emm Hyundai is further demanding parking charges for the period in which in service is not being carried out due to the fault of HMIL.

Accordingly, I request you to make available the spare parts required for service of the aforesaid car at the earliest, failing which I will be constrained to approach the legal authorities for appropriate action including by filing a complaint against the concerned individuals and also by filing a complaint to ASCI for false advertisement about availability of quick service made by HMIL while selling their cars in India.