| Address: | H.No. 704, Tower-4, Elegant City, Sector-26, Garhi Bolni Road, Rewari, Haryana |
Dear Sir,
Greetings!
My self “Ashish Kumar†from Rewari city, Haryana.
I had purchased Hyundai Creta [SX(O) - Top Variant] for daily commute from Rewari to Manesar and other
family needs. While buying this vehicle my main considerations were of Safety, Peace of Mind, Long Term
Assurance and association with a brand that believes in Customer Satisfaction.
After doing a lot of research & comparison with other vehicles, finally, I decided in favor of Hyundai
because of my high expectation, in terms of Quality assurance and a trust in brand’s belief of
individual customer satisfaction. This was my dream car and I bought it with my hard earned money, even
I did some compromises with my other necessary requirements.
I bought the vehicle on 4th Nov’18 from Harsh Hyundai Rewari. Details of the vehicle, for necessary
records, are as below :
Model : Creta 1.6 SX(O) CRDI
Registration no : HR36AE9599
MFG DT : 10/2018
Engine No. : 684205
Chassis No. : MALC381ULJM481545
Customer ID : D4FBJM684205
Body Color : POLAR White 2
Initial few months were outstanding with the vehicle. It fulfilled all my requirements just the way I
wanted. But just after a few months, I started experiencing many problems in the vehicle. Being from
the automobile industry, I understand that such problem occurs, and I only wanted a proper address and
solution for my concerns. I particularly approached and explained my concerns to Hyundai Service
station personnel during every service & also a couple of times, in between also, but to my dismay and
contrary to the Hyundai Image (At least I had this image), no satisfactory solution was provided. All
the services were done by Triumph Auto Service Pvt Ltd, Vill - Nakhrola NH 8 Gurgaon. In the subject
vehicle, more than 15 problems still persists and none was corrected by Hyundai Service Center. Every
time, there were fake promises and procrastination of correct resolution, each time, they said that the
problem is corrected but again same problem repeats after a few KMs or there is no proper addressal of
my concerns.
Problem details with the date of problem started is mention below:
1. Black Smoke – 1st Time this problem was reported @ 40000Km on 1st Jun 2020. [According to
dealer it was because of Diesel problem] Same problem again reported on 24th Jun 2020 but nothing done.
Again reported on 14th Sep 2020 @ 47978, they did EGR System cleaning but after that also no
improvement.
Next service was done @50480 Km on 13th Oct 2020, again reported the same problem & being continuously
reported till date. However, again there is no resolution of problem.
After experiencing this problem, myself, I started observing for similar issue in other vehicles on my
daily transit (NH 8) and every day I saw 2~5 Hyundai Vehicle emitting black smoke. I discussed this
observation with dealer staff and they acknowledged that black smoke is frequently reported by
customers & Hyundai is very quietly changing Engine parts & Engines.
It looks like, Hyundai is not at all concerned about finding the root cause and taking a long-term
counter measure of the problem. I feel this is fraud with Indian Customers, Society, Environment, Law
making Bodies and above all Humanity. In this era, where generations are suffocating, ignoring such a
big concern, that too in a high selling model, is a heinous crime. In my understanding, Hyundai Cars
not fulfilling Emission norms in real market situation, and hence, it should be a classic case of
Vehicle Recall and a huge penalty to the manufacturing for willfully destroying the environment.
2. Engine Oil spilling from Oil Gauge Hole & Cylinder Cover – This problem was reported on 8th Mar
2022 when I dropped my car for service personally & requested to pre-check vehicle in front of me.
During the check, it was observed that oil is coming from Head Cover & Oil Level Gauge area. As per my
knowledge, and even informal confirmation by dealer staff, this situation just precedes engine seizure
– means engine may suddenly lock or freeze while the vehicle is moving, resulting into a fatal accident
. This is a serious threat to my safety, safety of my family members, my friends, colleagues travelling
with me and even other road users. This could lead to a catastrophic event.
3. Low Initial Torque – With Black Smoke, the performance of the vehicle also deteriorated
significantly, resulting in unacceptable initial torque. Again, till date there is no resolution of the
problem. In a tricky traffic situation, this could again lead to road accident.
4. Low Fuel Economy – When Black Smoke started, it also resulted in substantial reduction in Fuel
Economy, which was again reported every time, but for no solution, till date.
5. Left side skid during braking: Many time I have reported this problem that at the time of hard
braking, vehicle have a tendency of skidding to left side. This is a serious safety issue, since I
travel on national highway daily for 200kms. This could to a life-threatening event. However, despite
of reporting it every time saying there is no resolution yet.
6. Unstable braking : No smooth breaking, during braking time vehicle does not exhibit stability,
do not inspire confidence. No analysis & resolution till now.
7. Chik Chik Noise from front Right Side near Dashboard – This problem started @ 81271 Km
somewhere around Oct 2021. After that, service done by dealer but no resolution. On 8th Mar 2022 again
requested to rectify.
8. Noise from Gear on 5th & 6th @ 50~60kmph: Problem started @ 59585 Km, Feb 2021. After that 2
services done by dealer but no resolution. On 8th Mar 2022 again requested to rectify.
9. Noise from Rear Side – Problem exists from 2nd service onwards; dealer person pasted some foam
but problem still continues.
10. Suspension not effective, very hard & abrupt noise during pot hole crossing: Problem reported
from 3rd service & still problem available in vehicle. Half the number of times, dealer simply applies
grease, just for the sake of it and the remaining half, changes some suspension part but for no
solution.
11. Kat Kat noise from Steering during Left & right turn: Problem started from 3rd Service, after
that they changed some parts, but still problem available.
12. High Vibration: Till now no resolution of the problem.
13. AC Cooling Low, not working some time: Problem reported from Feb 2021 @ 60000 Km, every time
dealer just changes filter on paid basis but after that also problem not resolved.
14. Outside smell during air rotation knob on inside mode also: After problem being reported,
dealer person pasted tape on AC pipe area near engine side, totally unprofessional repair. No
investigation & identification of root cause. Problem still persists.
15. Outside air noise inside cabin: Same treatment as above. Only God knows how..
All the above problems, I have reported to Hyundai Service Center during each service and moreover in
between also. Due to high quality expectations, I got my vehicle serviced only from Hyundai authorized
dealership on or before service time. But I never received any satisfactory solution from your
dealership.
For all the above problems, satisfactory evidences are also available in attached file. If more
evidences are required, please let me know.
Most of the issues are long pending & not resolved for more than 2 Year & some of these issues are
critical & related to Safety matters. With these serious issues driving this car is dangerous/unsafe,
accident prone.
Hyundai should buy back this vehicle for detailed analysis & identifying effective resolution and
implementing those right at the design stage.
I have handed over the vehicle to Triumph Hyundai on 8th Mar 2022, almost 20 days have passed but still
no satisfactory reply is received from Dealer & Hyundai Team.
I bought this vehicle for a safe and peaceful drive during daily commute, not to make frequent (almost
weekly) visits to dealership. It has caused me deep mental agony.
My humble request Points are mention below:
1. Hyundai should buy back this vehicle for detailed analysis for all critical problems, identify
the root cause & implement the changes at the design level. Estimate the suspected lot of vehicle &
take appropriate action for other suspected vehicles.
2. Refund the amount of my car which I have paid to Hyundai Dealer - 18 Lakh with interest rate of
9.25%
3. All the service charges should be refunded by Hyundai/Dealer which I have paid during service
upto 80000km with Interest Rate of 9.25%.
4. I have bought this vehicle for a safe and peaceful drive during daily commute, not to make
frequent (almost weekly) visits to dealership. It has caused me deep mental agony. It could also have
been a case of road accident by now. Due to above reasons, multiple visits to dealership, not getting
satisfactory response, not getting vehicle rectified, this situation has taken a toll on mental health
resulting in high blood pressure, anxiety and stress attacks. For that Hyundai must pay Harassment
compensation of 500000 Rs.
5. Hyundai Dealer created a situation of fear & sale extended Warranty that also need to refund.
Current situation on above mater:
Matter is under discussion from last 20 days with Triumph Hyundai management & Hyundai Team, some of
the organization’s contacts are below, but no satisfactory response/reply received from them:
1. Mr. Jitender Anand [Triumph Hyundai Service manager]
2. Mr. Gaurav Anand [Triumph Hyundai V.P Service manager]
3. Mr. Jatinder Chaturvedi [ HMIL Service Territory Manager]
4. Mr. Bhat [HMIL Area Manger]
5. Mr. Vikas Bandawa [CRM Manger]
Still no concrete solution received from them and I’m getting harassed and facing some health issues
like depression/stress/anxiety, which has also started to impact my family members.
So, I request to you kindly look into this mater and try to rescue me from these stressful moments.
I hope you understand my situation and you will take some hard actions upon it.
I don’t want to take any more actions because I believe in Hyundai customer satisfaction trust policy.
However, If no action is taken immediately by Hyundai then I will be left with no option other than
forcefully taking below steps:
- File a legal complaint in Consumer court.
- Involve Indian Certifying agencies such as ARAI & ICAT for re-checking COP compliance.
- Written complaint to Government agencies National green tribute /Union Ministry of road transport and
Highway.
- Sharing my experience at Social media platform like Instagram/Twitter/Facebook etc..
With lots of expectation from Hyundai I am again requesting to have a strong action on my request and
to resolve it immediately.
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