[Resolved] Hyundai Motor India — hyundai elite i20 clutch manufacturing defect
FFarooq Mohamad on Sep 13, 2020
I purchased a elite i20 sports vtvt car (Reg. No. Ts07gq7686) in may 2019 from laxmi hyundai, lb nagar. On 29th august 2020, i have visited laxmi hyundai attapur to explain my clutch problem. Technical person there drove the car and told everyhing is okay. One thing which i don't understand is how can he be a technical specialist, he doesn't even understand what i am able to understand, finally they charged around 4500 for service and just the next day i again faced the same problem. I have called the service manager and he asked me to share vedio. And on 3rd sep 2020 my car had towed to laxmi hyundai, attapur due to clutch breakdown. It became very hard and broke down in huge traffic. Next day on 4th sept 2020 service manager called and he told me that they don't have the part that to be replaced, and they need 5-6 days to arrange part. After 7 days on 11th sept 2020 i called him regarding status. He told me that part has not arrived yet and he doesn't even know when it will be arrived it's pathetic experience after buying a new car from hyundai. What kind of quality measures hyundai is taking how can a part broke down just after 19000 km and how irresponsible the service center is, they don't even bother to tell customer when they can fix the problem. They didn't provide me any spare vehicle. From last 11 days my work is hampering due to this problem. I am having worst experience with hyundai and its service center.
Complaint marked as Resolved Sep 14, 2020
This is another trash, I don't know who resolved and when.This is full cheating No one didn't even reach me but still they marked it as resolved.whats wrong with this Hyundai why are they playing with middle class people's hard earned money .They don't even have basic quality measures and good service but they tell themselves as best customer satisfaction last 3 years, I am sure they might be doing some thing in that survey as well. When they are not interested in resolving the issue why do they participate here. This is pathetic service from Hyundai.
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