Hyundai Motor India — hyundai exchange offer not mentioned in the showroom

Address:

637001

Hi,

I bought a 2019 model hyundai xcent car (White color) at namakkkal show room, tamilnadu (Pin code-637001) with registration number "tn 88 e 6151".

I wanted to complaint about the bad experience we experienced at namakkal showroom. I had a santro car which we wanted to give in exchange on purchasing the new xcent car. When we go to the show room for the first time, the sales person there mentioned that they have same xcent 2018 model car which they can give for less price (Around 6 lakhs) compared to same xcent 2019 model car. After 2 days, when we called the sales person that we are ready to take 2018 model car, they said ok and they asked us to come to the show room at around 4'o clock in the evening on the same day. We made the cash ready and we were about to reach the show room, they told us that the car has been sold out to someone else. We got shocked as in the morning only they confirmed us that we can buy it in the evening, same day. We got highly disappointed. As there was only one 2018 xcent was left, since it was sold out, we somehow convinced ourselves to buy 2019 xcent.

And here comes the next disppointment. We showed them the santro car which i had to give them for exchange. The sales person told that they will not take old car if we are taking 2018 xcent and they will take old sanrto if we purchase 2019 xcent. And for your notice, they never mentioned that there is an offer of rs. 30000 for just exchanging and on top of that, the price of the exchange car will be added. They asked the car for cheaper price and hence we decide to sell it outside not knowing that 30000 exchange offer is there. And finally we bought the car tn 88 e6151. When my dad's friend mentioned that there is an offer of 30000 for exchanging after we purchased, we got highly disappointed that we were cheated once again. When my dad went and asked them about the offer, they were telling that 'we mentioned nah sir, that we will buy your old santro only if you buy 2019 xcent'. I swear that they never mentioned this 30000 exchange offer to us.

I highly regret for buying this hyundai car because of the cheap behavior of the sales person in namakkkal show room. I would like to mention the name of the sales person who we were in touch for buying this car. His name is eliyan. After i bought this car, my cousin wanted to buy the same car. But we told them not to buy because of the bad experience we had. And they bought tata tiago car 2 days back.

I want justice for the careless behaviour of sales person and i want you to take action on them regarding this issue. I also want hyundai customer care to give us the appropriate amount that we lost on missing this offer because of the sales person.

I also wanted to mention that my phone has auto call recording option enabled, and if you want, i'm ready to send them over mail for the proof.

Hope that you will take action. Otherwise, i will have to look for some other option to take action on them. I will never recommend hyundai cars to any of my friends/relations from now onwards.