| Address: | Faridabad, Haryana, 121001 |
Hi,
My name is sunny bhatia. i purchased hyundai i10 magna car petrol/cng last year 29 aug-2015 from orion automobiles pvt. ltd, gurgaon which registration number is hr38u1210.
I have done all the services of the car from triumph hyundai (ymca chowk) faridabad. when i purchased it i had been told that warranty of the car will be for 2 years
Or 40000 kms as it is having commercial registration.
But now its been only 11 months and battery (exide) of the car is dead. i had a talk with mr. rambeer (advisor in truimph hyundai) about the same. he asked me about run kms which are 36000 kms and he was sure it will get replaced as he was also aware about 40000 kms and he told that i will have to keep the car in there workshop for 3-4 days only then they will be able to send the battery to exide service centre.
I was not satisfied with his answer because keeping a taxi car in workshop only for a battery issue will cost me a lot.
Then i gave a call on mobile number [protected] to service person mr. ashok bhati (orion automobiles pvt. ltd., gurgaon) and he told me that warranty of battery is till 40000 kms.
So he suggested me directly to go to exide service centre in faridabad and asked they will replace it easily there.
I went to exide service centre faridabad (opp. dps school) and was waiting for the satisfactory
Replacement of battery. but i get shocked when i am told that for commercial car battery there is limited warranty of only 25000 kms.
I again gave a call to mr. ashok bhati and told him about the same. he had words with manager of exide service centre.
Manager of exide centre gave me rejection letter for not replacing battery.
Then mr. ashok told me to go to triumph hyundai and he asked me to take that letter to triumph hyundai and there my battery will be replaced.
I did the same but there also i got disappointed. i told mr. rambeer that mr. ashok bhati was saying that it will get changed easily. mr. ashok bhati had words on phone with mr. rambeer and mr. santosh in triumph hyundai but there was also not any solution with that call.
Mr. rambeer and mr. santosh said ashok bhati doesn't know anything. at the other side mr. ashok told me they are making me fool.
I ask whom to believe or not. no body was aware what is the limitation of kilometers run for battery warranty.
But i was aware of one thing that actually i was being made fool when i am told by mr. rambeer that the cars bought in year 2015 are with 25000 kms battery warranty and in 2016 with 40000 kms.
What is this rubbish?
Only 25000 kms warranty of battery, is this a joke?
If it is actual i will never go to hyundai for car service even to buy any new hyundai car. also i will not refer any of my friend and relative to buy any hyundai car.
This will be a referral but not to buy.
Every time when i went triumph for car service, the only concentrate of every person was to get rating of 10. even at next day of service on call i had been told to give 10 rating if i get any call from hyundai.
I will have to spend rs.2500 to 3000 for new battery, no issue, but in future i will not recommend anyone to spend in lacs to buy hyundai car.
My suggestions for every hyundai sales and service person is not to blame each other even if you are not aware of anything.
Unsatisfied with worst service and false commitments
Sunny bhatia
M: [protected]
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