Hyundai Motor India — hyundai i10- the worst and pathetic service

Dear sir/madam,

I am extremely sorry to inform you that i had the worst experience with the quality of services that i have received from advaith hyundai service center at bangalore, avalahalli center (Old madras road). I have been using hyundai i10 magna car since 2012. Ref no: ka 03 mr 859. Recently my car met with an accident where it was hit to an electric pole. Kindly note i am 8 months pregnant and the unfortunate incident occured due to the dizziness as part of my pregnancy.

The car was given to the service center for repair on 11th may 2019 and the rough date of delivery given to me was 30th may 2019. There was regular exchange of messages with the team via whatsapp on the same. On 30th i was informed that the thermostat required for air conditioning is damaged. Hence it needs to be replaced which would require a week's time further. I have been constantly following up for the delivery of the car as i had my monthly appointments with the medical practitioner. Despite of knowing my health condition, there had been great delay in handing over the car. Day and night both my husband and i used to follow up with the team on the same. But they kept delaying the delivery giving us lame excuses. Consequently i had to postpone my medical appointments for 3 weeks. Finally i was informed that the car will be delivered on 19th june.in all this process, i was charged with 77k (Where 31 k was paid from my end, the rest by the insurance co). When the car was delivered on the given date. We just drove 100 meters away from the service center, the car stopped by itself.
I was terribly upset this time as my car broke down in the middle of traffic and had to face public agony as it was in the middle of the road. Again the car was brought back to the service center for repair. Point to be noted here, prior to the delivery, we recognized that there was some issue with car horn and the car got off at the service centre. But still it was assured to us that the car is perfectly serviced and can be taken ahead. Later the service manager informed that the battery seems to be weak. Post escalations, the car was taken to mobis hyundai center at hope farm, bangalore. The sales executives did a one day service and had informed that we need to replace an suspension linkage which costed us an extra 2k. We made the payment without any argument or raising question

Thinking the problems would would have been now settled down, we were almost back to our normal life. Two weeks back there occured the next incident where the car broke down again in the middle of traffic and the car was taken to service at advaith hyundai service center at graphite india. The executives have now informed that the few more parts (Self start motor which costs 9k +) of the car need to replaced, the service of the car also has to be done and this will cost us another 23k

As we stay 25 kms away from city, we have requested to provide a spare car, but that too was provided only for a day or two.

I was shocked to realise that even such major checks of the car was ignored before handing over. Here arises the actual question as to is this the way a car is serviced at an authorised service centre where it was dropped for more than 40 days? Does the staff really know to repair the car in an authorised service center? Despite of making a hefty payment without any argument, is this the service finally provided to the customer? Though i make a another payment of 23k, is the problem actually getting resolved or am i going to face a series of problems hereafter? Is customer service term to be renamed as customer looting

I request hyundai motor india to look into my concern with a serious thought. As a customer, the experience i had gone through have definitely created negative feelings regarding the brand of the company and would reconsider my decision before i buy or refer a hyundai car to my friends or relatives.

I believe my words would be given utmost importance and concrete measures would be taken to avoid such situations in near future. Despite of my medical condition, the mental pressure i had gone through is wordless. Kindly refund a part of the amount paid.

Thanks & regards,
Linny