Hyundai Motor India — Hyundai Motor India PATHETIC SERVICE OF PROFESSIONAL HYUNDAI - GURGAON

Address:	Gurgaon, Haryana, 122001
Website:	www.hyundai.com/in/en/Main/index.html

Dear Managing director & CEO Hyundai Customer care,

Ref : Hyundai - Gand I10 - HR26-CF-6475 : Pathetic service from Professional Hyundai : I own Grand I10 - HR26-CF-6475 of 2014 model. It was wonderful journey with Hyundai like a fairy tale but once it came on service/maintenance part it became the most PAINFUL story of my life.

Let me give you synopsis :

# On 6th June 2017 : I handed over my car for service/Maintenance. I had told them about problems that i was facing in car i.e. Self start not working, AC not working, Mileage low. It was given to Ambrose(professional hyundai engineer) & at that time of moment he told me rough estimate of 15, 000 rs. Later in 24 hours he has told some more issue related with ar and i have given him go ahead to proceed.
BUT AT THAT TIME OF MOMENT I HAVE CLEARLY TOLD THEM THAT I NEED MY CAR TO BE IN PERFECT CONDITION AND I DON'T WANT ANY ISSUE

# I received my car back on 7th June 2017 : When i came to hyundai to pick my car, Ambrose has given bill of Rs 26, 752 which was way higher than estimated. But still i paid the money since professional hyundai team told me that i am not going to face any issue in next 6 months.

# 2 days after taking my car back I was again facing same issue of Self start problem.
I have recd call from Hyundai customer care and i have told about the problem to customer care. they have told me to bring the car back to our Hyundai body shop.

# I went to body shop on 22 june and this time they told me that there is battery problem and you need to change and you need to pay extra.
On that day issue was handled by Atul ([protected]) and he told me that since Madan (manager) and Ambrose both on leave so asked me to visit later.

# Finally i went with my car on 3 july to professional body shop and handed over my car to Madan([protected]) and he told me that he will personally look after this and then i came back. Then for 2 days no calls recd from manager (madan)

Today when i had called Madan to check status for my vechile, then he surprised me with his answer that my car BATTERY Cell is down and you need to change this. So better change your battery from outside since Hyundai charge more for battery.

IT WAS REALLY SHOCKING FOR ME, THE WAY HE HAS REACTED, HOW COME BATTERY CAN'T WORK AFTER 2 DAYS. I HAVE TOLD THEM ABOUT THIS ISSUE WHEN I HAD GIVEN THEM CAR ON 6TH JUNE FOR FULL SERVICING.

I am sorry to say but Hyundai(Professional gurgaon) working is PATHETIC & worse.
They (managers and executives) are sitting and doing their 9-6 job and they are not bothered about customer complaint. They are making name of HYUNDAI in bad name. today i really feel ashamed to be part of HYUNDAI family.

SHAME SHAME HYUNDAI motors & PROFESSIONAL HYUNDAI

All I want to know is that when any person comes to Hyundai to buy a car, you guys are the one who promise to provide 100% customer satisfaction regarding the services or anything . Having this kind of experience I want to just sell my all Hyundai cars and want to highlight my this tragedy to all the newspapers so that a middle class people won’t suffer from this kind of serious torture from you Hyundai

This is my last Hope that my case will get resolved asap

Hyundai service station Address: PROFESSIONAL HYUNDAI SERVICE CENTRE, GURGAON

UNSATISFIED CUSTOMER
RAHUL