Hyundai Motor India — hyundai poor response

Address:

110077

This is to inform you that i had purchased new i10 sportz (Dl9caq4303) on july 2018 from sapphire hyundai dwarka sec 20 with in exchange offer. I had exchange my santro with new i10 sportz.
They had taken inr 6000/- amount for registration with cng. They did not tell me that about the hidden charges for cng registration.
I received vehicle rc after 2 months i. E. Oct 2018 in which cng is not mentioned. I visited sapphire hyundai, 57, rt. No. 226, sector 20 dwarka,, new delhi, 110077 and meet the guy (Mr ankit) who is taking care of registration part. They informed me that you need to visit at dwarka authority along with i10 for endorsement for cng.
I asked question to mr ankit that if i have already paid inr 6000/- for registration than why i have visit authority. Finally they told me that if i am not able to visit, we will refund the amount. I request him to refund the amount asap. They refund the amount inr 5000/- through cheque. I had submitted the cheque and clear the amount.
I asked them for inr 1000/- is pending on hyundai as balance. They deny for the same and asked that only 5000/- is charged against registration fees and the same amount is already reverse.
I am not ok with him but any how i have to register my vehicle with cng.
Now story take u turn. I visited dwarka authority for cng endorsement. Inspector reject my vehicle and aksed for proper cng fitting. I again visited sapphire hyundai dwarka and meet mr ankit, mrs pryinka, mr ruchika for the same. They asked me that we have only these type of cng fitting in hyundai cars. As per authority inspector cng clip where cng is fill in car should be is in working condition. If we pull out the cng clip car should be stopped automatically. But on ground this was not done. I again visited dwarka authority and request to the inspector that hyundai deny for the same and they are fitted only these type of cng in cars. Inspector again deny and put remarks on my file.

I again visited sapphire hyundai dwarka, they redirect me for mayapuri sapphire hyundai and asked they will help me. I visited mayapuri sapphire hyundai and meet service manager who is taking care of vehicles but he was unable to help me. Finally he told me to visit okhla cng service station, where hyundai cabs cng fitting is done. I called to dwarka sapphire hyundai team and informed them about the same, they also told me to visit okhla. Finally i visit okhla cng service station and meet mr goldy, he was trying to help me but not able to do the same. I again called to dwarka sapphire hyundai team and informed about the same.
I was very disappointed and waste my 03 days’ time to clear the same issue. I had repair the cng clip from outside and pay inr 1500/- to the shiva motors dwarka who helped me to short out the issue.
After that i again visited dwarka authority for cng endorsement and submit the papers again, there was already remarks by inspector on my file, he ask me bribe to remove the same remark again i was spend inr 500/- for bribe to clear my file. Finally i submitted the documents for cng endorsement and got the vehicle rc in jan 2019.
I had waste my 04 -05 days for all process. My question is that why hyundai not fulfil the government requirement and if there was mistake by hyundai than why they don’t help to short out the issue, they simply told that user is responsible if authority guys not do the cng endorsement. Also they suggest for giving bribe to local officer, they acknowledged that all hyundai cars cng endorsement done with per file charge as bribe. Mlo and local inspector all are include in the same.

I want compensate the amount as well as my time which was spend on mistake of hyundai.
Thanks & regards,
Anil prakash yadav
Mobile no [protected]
Car no – dl9caq4303
Model – grand i10 sportz 1.2