Hyundai Motor India — Hyundai venue clutch issue

I bought Hyundai venue petrol model TN49BS8620 in June of 2019. I don't drive much. As of now 13, 000 km driven. On October 15th 2022 in the middle of the road, clutch got stuck and some plastic lock came off resulting in clutch pedal free of motion and car didn't start. Called Hyundai service centre they stated as the vehicle is 3 years old no warranty can claim and this issue often happens in venue but generally covered in warranty. I've checked online and I'm seeing so many people had this issue. If there's an issue in the provided car isn't the Hyundai's responsibility to rectify it? How can all these complaints are not taken seriously and why the generally problematic issues are not taken care by Hyundai by calling back the cars?