Hyundai Motor India — hyundai - venue s plus fraud, delay in delivery, fake commitments

I am writing this email with heavy dissatisfaction and utmost disgust with respect to the behavior/fake commitments from the Sales staff & Sales Manager - "Niranjan Singh" o[censored]tkal Hyundai, Patia, Bhubaneswar.

Before visiting to Utkal Hyundai, Patia I also had enquired about other vehicles at KIA, Honda & Maruti Suzuki showrooms. All the Sales Staff were well mannered and well directed on how to deal with the customers. All of them mentioned the correct waiting period even if it was more than the usual period. To the contrast, I had a very terrible experience so far with Hyundai.

I would like to give an overview about the bluff and stupidity the Utkal Hyundai, Patia's sales Staff have been doing with us. We had a requirement of getting the vehicle prior to 15th of December 2021 as I was supposed to travel to Hyderabad and my father wouldn't have been comfortable in driving and taking the delivery after the date[protected]. This was a crystal clear communication with the Sales Staff and they also confirmed with their Manager. I also had a word with Niranjan Singh and he also agreed to that.
The Sales staff having the Team Lead named "Deba Brata Sethi" who was well mannered also told us that they would deliver the vehicle in the first two weeks of December 2021 itself; and based on that assurance we booked the Car Hyundai Venue S Plus during the first week of November, 2021.

Booking is in the name of my Father: Basant Kumar Biswal; Registered Number: [protected]

The real bluff game started after that when they started talking all sort of nonsense when we used to visit them after a month in December. They started cooking up stories. To add on to the misery their SO called Manager named "Niranjan Singh" had a very weird attitude towards us. I am not sure what sort of education that person has to be in that position and have such an absolute irresponsible and manner less attitude towards customers. I specifically asked them to tell a date by when it was possible to deliver the vehicle, else we would cancel the order. These idiots asked for a day to discuss amongst themselves and committed another firm date of 30th December, 2021. I asked them very specifically about this as I would have to reschedule my flight. Based on this fake commitment I rescheduled my flight to 4th January 2022 which costed me money as well.

Then I visited the showroom on 21st December to get an update and these stupid and shameless people had another story with them and said they won't be able to deliver it by 30th December, 2021. Niranjan Singh told me that he had no clue what the subordinates have committed and he was blaming his subordinates. I clearly remember during every visit all the Sales people getting confirmation of a date from him only and in fact, me and my father had got a verbal confirmation from him during all commitments.

Talking to customer care is also of not much help. I was told to take a full refund, but what about the time that we have waited.
All they have done is given us a Request ID after continuous follow ups

Request ID: 1-[protected]

Now today on 22nd December 2021, they have committed another date of 21st January, 2022. If I would have known this earlier I would have never booked it in the first place. All these commitments hold no importance at all.

This is not at all done and I intent to lodge a formal complain with the competent court of law. I further intent to take the matter to full justice.

I demand a full scale written apology from MR. Niranjan Singh AND Utkal HYUNDAI. A stern action must be taken against both the dealership, Manager and Sales TL which are trying to seriously damage the image of a customer oriented company such as HYUNDAI. Further, I demand an immediate delivery of the booked car. I never expected of such an unpleasant and terrible start with HYUNDAI.

Regards,
Rohan Biswal
Mobile: [protected]