Hyundai Motor India — hyundai xcent car replacement, car engine break down twice again

Address:

Navjivan Hyundai ,LP Savani Road,, Surat, Gujarat, 394510

Dear sir/madam

Ref to complaint filed on 05/january/2020

I have purchased hyundai xcent car on dt 18/04/2018 from your showroom located at navjivan hyundai b/s tanisq showroom l. P. Savani road adajan, surat - gujarat 395009.

I have been very regular in my routine car servicing and the servicing always done from your showroom service centre, and sine last two servicing i was not satisfied with the service done by the show room service centre:-
1. One time (Last to last time) car was picked and after service sent without washing and was no care taken for the foul smell coming from car even repeatedly complaint by me as a customer
2. Last time again the servicing was done at your centre but again no care taken for the foul smell coming from car even repeatedly complaint by me as a customer.

3. Important — now car got break down on last 25-dec-2019 after driving about 60 km from home and when i got down for refreshment at one sahyog restaurant and after that when i put the self for starting the car the car didn't started and but self ignition was working.

4. Since 25dec the car is in serving center at navjivan car pvt. Ltd, wadi faliya, samroli, chikli bilimora road ta-chikli, dist-navsari - the have dropdown and opened the engine... Now after 12 days they say the car is not recognizing the key the full wiring need to be checked.

5. Chikli showroom service handed over the vehicle on 07 january 2020 after the service and repairing of engine.

6. And again the vehicle about to have the engine break down on the way to surat to ahmedabad... Then shown the car for service at ahmedabad at concept motors i. Pvt ltd where it was discovered with vehicle having engine oil, diesel leakage and the engine is producing lots of sound and heavy white foggy smoke from the silencer...
7. The vehicle presently is towed to navjivan chikli service centre where the last time engine servicing is done as per they says.

Kindly look into the case favorably... Its case sensitive for my car, the company has sold me the defective car... I need new car replacement or else i need to take necessary action against the company and dealer.

Hope will receive favorable solution at the earliest as it will be 13days the car is in service centre without any solution.

Thanking you
Regards
Rajiv shrivastava
Xcent car
Car no: gj05 rd 4947
Engine no-mala741elhm262076