Hyundai Motor India — Hyundai xl / jerking issue

Address:

560102

Hi sir,

I am the owner of a hyundai car with reg no - kl 25 6891 and have been giving it regularly for service to the trident hyundai service center at jakkasandra, bangalore.

As the jakkasandra service center was closed due to some technical issues for 15 days i had to give my vehicle for clutch overhauling at the kudlu gate. I had updated the service advisor that i have having regular jerking issues while driving in 2nd, 3rd & 4th gears, he had diagnosed it as as clutch issue and advised that i need to do a clutch overhauling, to which i had agreed. My vehicle was repaired for clutch issues and the complete clutch set had been replaced with new one along with some other minor issues as well.

The vehicle was smooth enough for 2 days and the jerking issue started again. I called back the service center and came to know that the service adviser had left the job. Next day itself i got the vehicle to the service station and escalated it to the service manager who obliged to the issue politely. After taking a test drive with one of the technicians he suggested to change the electrical cables as it was an electrical issue. Cables were changed with some other used cables (Not new) and the issue was kind of fixed for then.

Again after 2 days the issue started again and i got the vehicle to the service center and they checked the spark plugs and cleaned it. Even then the issue was there, then they had changed the spark plug with new one for testing purpose, but the issue was still there. Then the service advisor told me that i need to give the vehicle for a couple of days for fuel pump cleaning as the fuel pump is full of dirt.

I could give the vehicle only on july 4th 2017 as the center was closed due to up gradation process for gst. I gave my vehicle on 4th july and they had cleaned the fuel pump and gave me the vehicle on 6th july and told that please try driving for some time and update if any issues are there.

The vehicle was fine for first 100 kms and the issue surfaced back again. Today (11th july) the vehicle was jerking very badly again while driving mostly on the 4th and 5th gears which makes my driving experience horrible as this happens at speeds above 80 (5th gear) and 60 (4th gear) with no pick up as well now. I try to give the acceleration, but only sound comes and no pick up. I have called the service station again and spoke to them and was told that now we need to check the engine and do some cleaning in the engine head or something.

This has been a very bad experience with me in the last 10 years. I have been very polite to all the service advisors since now as i know they are also trying to fix this only. However since the clutch overhauling they have not charged me for the later part of work, but this pushing my patience to my limits.

Kindly give a possible solution for the same.

Regards
Ajay