Hyundai Motor India — i20 vehicle

Address:

Surat, Gujarat, 395002

I would like to share my experience with navjivan hyundai workshop at udhna darwaja, surat. Facing issue of engine overheating and brake mechanism, i submitted my i20 on 12th july for which a service consultant called me and gave me a long list of faulty items. He told me that the problem of overheating and brake mechanism was due to my brake pads. I told him that brake pads were replaced couple of months back only however he insisted that they must be replaced. I never realized that i was running a car with such a big list of problems. I hesitantly accepted an estimate of 7000 rs. After 2 days, i got my vehicle back and was furious to see the same problem again. I was also told that fuel level was quite low for which they charged me another 200 rs. As fuel charges, however did not bother to give me bill for the same inspite of asking for that.

I again reported the issue to navjivan hyundai however consultant was not ready to accept the mistake. He was argumentative and aggressive. After lots of coercing and hard talks, he unwillingly accepted my vehicle to be rechecked. The vehicle again went for the servicing grind and after 2 long days and lots of follow-ups, i was told that the problem lies with brake drum and it would cost another 4000 rupees. It was clear beyond doubt that the very first attempt to repair my vehicle was done in a bid to rip me off and replacement of brake pads was not required. I was quite surprised by their remarks and asked why was the issue not identified first time. They told me that they were not sure of exact issue, hence took chance by replacing brake pads worth 1900 rupees. It clearly shows the technical staff is totally unskilled and the management of navjivan hyundai just wants to rip off customers by hook or by crook. I am robbed of 11000 rs. Make a point to avoid navjivan hyundai and search for better service stations.

I have reported it to hyundai india and demand my entire money back.