Hyundai Motor India — Levying High cost without rectifying/resolving the complaint defects/Unprofessional behaviour of the Branch Manager Harassment b

Subject : Levying High cost without rectifying/resolving the complaint defects/Unprofessional behaviour of the Branch Manager Harassment by way of fake commitment etc.,
We had purchased Hyundai Creta in the name of Lalita Sharma and Hyundai Creta vide Registration No. DL 12CJ 7768 because of my high expectation, in terms of Quality assurance and a trust in brand and belief in “Hyundai” with my hard earned money.

Initially for few months the vehicle was running perfectly alright but after few months I started experiencing several issues. Being a high value high-tech vehicle, I preferred to get the problem addressed by the authorized service centre of Hyundai and contacted Rama Hyundai service centre Okhla – phase - I on 13-september 2021, complaining issues pertaining to check engine light, High RPM and jerk while stopping & starting on the vehicle. My vehicle was attended by Manoj and he assured me that after the service done all the issues would be resolved. He delivered my vehicle same day against the bill amount of Rs. 7906/- after servicing it.
(ii) Ignition Coil : After 2 days i.e. on 16th September, 2021, the problem persisted again with the same issue and my vehicle was to be taken to Rama Hyundai service centre . This time Mr. Manoj informed that perhaps (not sure) ignition coil is faulty. He assured vehicle would be fine if I get the coil replaced. In order to fix up the issue. Since a technical person of Hyundai authorised service centre is advising, I told him to replace them. After replacing the ignition coil, they deliverd the vehicle at my office and charged Rs 8408/- He ensured me that there would be no problem with my car now.
(ii) ECM Replacement : To my utter shock, the same issue persisted again after two day and vehicle was brought third time at Rama Hyundai on 20th September 2021. They kept my vehicle for another three day and tried to diagnose the issues.. They said now they would need to replace the ECM now.
Since the unprofessional employees of Rama Hyundai Service Centre were only experimenting and testing on my vehicle by replacing expensive original parts one after the other, misguided me by making false commitments at my cost by way of extorting money without surety of the services provided, I decided to take my vehicle back. Still, they did not support me in any respect. Please be noted that vehicle was given at Rama Hyundai to get it fixed on 13-september 2021. Please also pay attention of his words :- “ हुंडई की इतनी महंगी गाड़ी ली है इसके पार्ट्स आराम से नहीं मिलते तथा कोई टाइम लिमिट नहीं है की ये पार्ट्स कब तक आयेगे”।
What does it means, does I make a mistake by purchasing Hyundai Creta I am really very disappointed and helpless with the behavior of these employ who are truly Unprofessional.
(iii) I tried to purchase ECM from the local market, but I could not manage to find it unfortunately. My car was carried by crane on 24th March 2022. As per their last checking and finding ECM also was replaced by them.
(iv) Seeking approval to replace Body assly ATM Valve along with child parts : I thought, now the issue would be rectified. Instead of fixing the issue, they failed to find out the root cause of the problem. They kept experimenting on my car for about 2 months. Now they are seeking approval to replace Body assly ATM Valve along with child parts which cost Rs. 138063.21. There is no credibility that my car will be Ok after replacing the ATM Valve and they will not be asking to change more parts.
(v) Levying of investigational cost : Not only this they are levying investigational costs on me i.e. 67791/- which is not justified. It is not a realistic amount and not acceptable to me. Which I am being forced to bear to no accurate analysis & resolution till date. Due to high quality expectations, I got my vehicle serviced only from Hyundai authorized
dealership on or before service time. But I never received any satisfactory solution from your
dealership.

(vi)Unprofessional behaviour of the Branch Manager :Further, On 16 May 2022 I have received an email from service centre stating that since I am the third owner of the vehicle and due to which warranty is voided. If owner got changed it doesn’t mean Hyundai as a brand will deprive of their services and will not support to the present owner. Vehicle still is a make of Hyundai. I have a question why did this fault was not detected by Rama Hyundai when vehicle was brought with complaint at first time? I have asked for multiple time to changes parts but so success and problem still unresolved after paying huge amount to service centre I believe this is not Hyundai looks like the way it was shown in above case.
I escalated this matter to the branch manager, Mr. Sandeep Bansal also he clearly told me not to give any discount and his behaviour is highly unprofessional at the time of discussing issue and casual approach of handing matter, sometimes they give estimate of clutch plate and sometimes they advise to change gear box. I have big concern now that all parts which have been replaced were not faulty and due to handling the issue unprofessionally and without expertise or due to unknown error of the service centre, I am forced to forced bear the exhorbitent cost ..
Most of the issues are long pending & not resolved. some of these issues are
critical & related to Safety matters. With these serious issues driving this car is dangerous/unsafe, accident prone.
My car was carried by crane on 24th March 2022 and at Rama Hyundai Service Centre at Okhla but still no satisfactory reply is received from Dealer & Hyundai Team.
My humble request Points are mention below:

1. I request kindly ask your technical team to visit the service centre to check and verify the fault in my car at the earliest.
2. All the service charges should be refunded by the Rama service centre/Hyundai/ which I had paid during service with Interest Rate of 9.25%, if they were unable to resolve the issue .
3. Hyundai should buy back this vehicle for all critical problems, detailed analysis & identifying effective resolution and implementing those right at the design stage.

4. I bought this vehicle for a Keeping in view of the Brand name of Hyundai for safe and peaceful drive during daily commute, not to make frequent visits to the service centre. It has caused me deep mental agony. It could also have
been a case of road accident by now. Due to above reasons, multiple visits to Service Centre, not getting satisfactory response, not getting vehicle rectified, this situation has taken a toll on mental health resulting in high blood pressure, anxiety and stress attacks. For that Rama Hyundai Authorised Service Centre/ Hyundai must pay Harassment compensation of Rs.500000
I believe in Hyundai customer satisfaction trust policy.
Anticipating your early reply on this …
Ajay Sharma/Lalita Sharma
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