[Resolved]  Hyundai Motor India Limited — Wheel Alignment - there is none at HMIL who could clarify their dealers action

Address:

Howrah, West Bengal

I bought my car (Getz GVS 1.1) 6 years back and it has completed around 40 000 km. In this span I had done Wheel Alignment five times. Out of these I have detailed report of wheel alignment for first, second and fifth cases. Out of these three reports two were from one authorized service center (first alignment at 4 677 km, second alignment at 16 354 km) and the other from another authorized service center (fifth alignment at 33 721 km). Recently when I notice wheel alignment recommended angles at each of these reports are different from each other, I wrote to Hyundai Motors (HMIL) customer care email id [protected]@hmil.net. CRService keep insisting to visit their authorized service center to get clarification. As a manufacturer HMIL does not respond to customer when customer raises question on service of their authorized service center. Six years back when I first time approached HMIL's authorized service center and sought clarification about the service provided, HMIL directly replied me and instructed their authorized service center to take care my complaint.