[Resolved] Hyundai Motor India — Malfunctioning of newly bought Hyundai Xcent | |
Dear Sir
I am Dev Raj Saklani working as Technical Officer-A in Headquarters, Snow and Avalanche Study Establishment(Defence Research and Development Organisation), VPO Bahang, Tehsil Manali, Distt-Kullu(Himachal Pradesh) Pin 175103.
I bought a new Hyundai Xcent car VTVT S BSIV, Seedan color S Silver bearing Chasis No: MALA841CLEM019547 AND ENGINE No: G4LAEM298586 on 02 June 2014 from your dealer i.e SANT, Hyundai Motors, Bashing, VPO Babeli, Distt Kullu (HP). On 04 June I reported low mileage, low pick up and non function of auto door lock personally at their office and gain in first week of July. On 29 July 2014 I gain reported them about the same.
On 14 August, When I was driving to my native place, I got stuck at mandi because it was giving plenty of smoke and petrol from exhaust pipe I parked the car and call the SANT hyundai (Mr manoj Guleria) and he sent an engineer Mr Sunil on 15th Aug and he checked the engine oil, coolant etc and found ok.. He advised me to call Toll free no and around 0700 PM, they tow the vehicle to Nearest service station i.e Devbhoomi, Hyundai Motors, Gutkar Mandi. On 16 Aug, I visited the service station and met Service manager Mr Jitender over there. He told me that he is in touch with the Technical team at Chandigarh as they were not able to find out the fault. On 18th I again spoke to Me Jitender, but the problem still prevailed. On 19th August, again I visited Devbhoomi Hyundai Motors, Gultkar, Mandi, Still the problem couldn't be rectified. They even didn't hand over me the receiving certificate till 19 August. When I asked the same, then they handed over the same. The meter reding is 1542km.
My family got stuck at mandi from 14 August to 19 August and finally we returned back to Manali as My kids has to join the school and myself the office after spoiling 05 days.
On return to manali, We met the Service Engineer Mr Raj at SANT Hyundai motors, but didn't get any satisfactory answer. May I request your goodself to give me my vehicle at right conditions or replace the vehicle with newone. I don't want to defame the company whom I am the part. Neither I have to go to consumer court for harashment, discomfort and money and time spent by me..
Car Detail:
Chasis No: MALA841CLEM019547
Engine No: G4LAEM298586
BODY TYPE: Saloon
Type of body : SEEDAN
Hyundai Xcent VTVT S BSIV
Bill No 776 dt 02 June 2014.
Temporary No: HP34/ Temp C 0718
Early reply is solicited. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Hyundai Motor India customer support has been notified about the posted complaint. | |
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