| Address: | Shivnath Hyundai- Supela Bhilai Chhattisgarh-490020 |
Hello Team,
Registration details:-
Name:- Anupriya Sao
Register number:- [protected]
This is Anupriya Sao from Bhilai Chhattisgarh. I had booked the I20 Asta top model from Shivnath Hyundai Supela Bhilai, Chhattisgarh by paying 5000/-INR on 27th July 2022. On the same day the price was 1010812/-INR with discount the dealer named as "Vandana and her Team Lead Alpesh" giving me the confirmation that on road the price will be 1004382/-INR. Accordingly I have decided to make the downpayment and how much I have to finance it.
Kindly find the below scenario on details to understand the rude behaviour of the dealer towards the customer:-
Scenario 1:-
Vandana will keep on calling me everyday to get the booking at least 3-4 times in a day.
The moment I booked the car, she kept on calling me for the finance thing.
Scenario 2:-
Vandana has informed me it will take at least 3 months to get the Car delivery and at the time of delivery the RTO price might be inverse or decrease, but again she wasn't sure about it.
On 29th July 2022 she asked me if the car had been arranged. Are you able to take.? I said No, I need time because I need to finance the money and a lot of things which I wasn't able to do in those 2 days.
Again in Aug mid and September first week she called me stating mam take the car, but i wasn't available in the city both the time. As I work with the IT company and because of the work I frequently travel to different cities.
I have asked her to kindly arrange the Car after 25th Spt 2022 where I will be available.
I had to travel to Delhi, on 15th Spt 2022 and before that all the bank and finance formalities were completed as Vanada asked me to do.
I have asked the SBI branch manager to give me the 900000/-INR Loan and 1lac i will do the down payment(as per the details and quotation which has been given to on 27th July 2022).
Vandana asked me to get the agreement signed and everything should be ready (That too I have called her multiple times what is status of the Car so that accordingly I have to do all the bank formalities)
On 20th Spt 2022, I signed the agreement in the SBI branch and the next day stated by Vandana, the money will be taken from the bank because some holiday will be there and the bank will be closed.
In the bank I have given the word I will get the Car by 27th Spt 2022. So they have fixed the EMI date as if of 26th Spt 2022.
Scenario 3:-
The amount of 900000/-INR money has been collected from the bank which has not informed me also I didn't get any timeline of the car delivery, no date nothing. Now I am calling Vandana and asking when I will get the car. If I do not get the car this month I will cancel the agreement because I have given the advance, the money was given from the bank to the dealer and the car is not with me.
Scenario 4:-
Today Vandanaand her Team Lead called me and said on Friday by 2-3PM I will get the delivery of the car and also her team lead stated the car price has been increased, kindly bring the money IN-Cash of 1024000/-INR.
Now, I was shocked that from 1004382/-INR the price was increased to 1024000/-INR, that too they are informing 2 days before the delivery.
The Team lead Alpesh I don't know his name correctly, stated stating me below lines in a rude behaviour and bad tone:-
"We have asked you to take the car when the price was low, you didn't take it."
"If you want to cancel, you need to inform me in 2hrs and we will give back to the different customer"
When he was misbehaving with the female customer he didn't record and When I shouted after listening to all his [censored]s he started recording.
I had a word with Arti who is the customer manager executive. I have explained to her but I feel no action was taken.
I work with an IT company. I know how things work and what kind of the games these people are playing.
There is only one person whom I am taking the information from, the Chandu Sir, who was so politie and the behaviour. Who made me understand the things. Adding to this "Vandana lied about saying I have told Madam to take the car otherwise the Car price will be increased" Which is completely [censored]. It's not the matter of 1-2k, it's the matter of around 20-30k.
Does Hyundai have Female customer behaviour policies?
Now Kindly answer my questions below:-
1.If the Car price has been increased whose duty is to inform the customer?
2. According to the quotation which was given to me at the time of booking accordingly I have arranged all the Finance things.
3.Can you please explain to me from Where I should get the 24k+ the remaining amount of accessories which is nearly 20k so total 44k?
4. My money has been taken from the bank of 900000/-INR the advance booking money has already been done, and the team lead is telling me all the rubbish things.
5.Do Hyundai employees treat the customer that to Female customers like this? You know what we call in the IT companies this "Fraud and Behavioral Harassment"?
Somehow or the other this will escalate to the Head HR of the Company.
I need work from the Higher Authority. I need someone to get me into the Call and give me an explanation asap.
Regards,
Anupriya Sao
Contact :- [protected]
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