Hyundai Motor India — missing navigation chip from 7 inch touch screen

Address:

Hyderabad, Andhra Pradesh, 500034

Dear Mr Jimmy,
Greetings!

As discussed, we understand the concern on the service issue.
As stated, though we don’t have any direct connect with the sales & marketing team,
Within our limitation boundary, we have escalated to the internal team for routing it to the concern for the necessary action.

We wish the below issue gets resolved soon.

Regards,

Hyundai Motor India Engineering. Hyderabad.
NVN Lakshmi
TEL :[protected] M.P :[protected]
Manager - HR
E-mail : lakshmi.[protected]@hmie.co.in
HMIE


From: Jimmy Richard Nama [mailto:[protected]@fhpl.net]
Sent: Saturday, November 17, 2018 6:19 PM
To: NVN Lakshmi
Cc: [protected]@kunhyd.com; [protected]@talwarhyundai.in
Subject: Navigation Data Chip Missing
Importance: High

Dear Lakshmi,

As discussed over phone I gave my Hyundai Creta bearing Registration number TS07FR5837 for repair in July at KUN Hyundai Gacchibowli showroom.
The vehicle was held up for more than 15 days in Kondapur service center.
Post-delivery I have called service engineer Mr. Zahid ([protected]) & informed him verbally the same day that my Navigation is not functioning.
I was under the impression that it could be a software issue which can be rectified any day.
I have even received calls from contact center for feedback regarding service for which I gave good remarks but I have mentioned that my Navigation is not functioning.
I was asked to come to showroom but I was little busy & couldn’t make it.

Since I am very delighted with Hyundai products I have recently booked Hyundai I10 grand at Talwar Hyundai Banjara Hills branch which is due for delivery on 25th.
Attached are documents for the same.
Today morning I showed it to showroom manager at Talwar regarding the Navigation issue & he confirmed that the Navigation chip inside the slot is missing.
I had no idea that such thing even existed in that location until morning as I was under the impression that it could be some software malfunction.
I am deeply disappointed at this & have decided to cancel the delivery of new vehicle even though payment is processed.

I spoke with Gacchibowli showroom manager this evening ([protected]) and briefed him about this issue for which he asked why was this not informed before.
I have told him that his executive Zahid is aware of this issue for which he said he will look into the matter & revert.

Honestly im so heartbroken that I would like to cancel the new purchase till this issue is resolved.
I wanted to surprise by gifting I10 grand to my wife on 26th November 2018 being wedding anniversary & processed the whole paper work.
I want this issue resolved, enable my navigation system, punish the corrupt fellow who caused this issue for me putting your brand in bad light in my eyes.

I am aware Lakshmi that you are directly not involved in this aspect but I though unless I escalate it to highest levels I don’t see or believe anyone would be interested in closing this issue.
By 24th November if this issue is not resolved then kindly cancel the purchase.

Warm Regards
Jimmy Richard
DGM – HR & Admin
M: +91 [protected] Ext: 740 E: [protected]@fhpl.net

Family Health Plan Insurance TPA Ltd
Ground Floor, Srinilaya – Cyber Spazio, Road no 2,
Banjara Hills, Hyderabad – 500034, Telangana, India
T: +[protected] | F: +[protected] | www.fhpl.net