Hyundai Motor India — Needs better and early service

Address:Mumbai City, Maharashtra, 421204
Website:Hyundai Motors India Selling and Service

Almost after 1 week of purchase i observed fumes from ac vent. Which i complained to the seller. The seller did not accept my words and told that must be mist and cannot be fume. The same incident happened again after 2 days. I did inform them but the answer from them was same. Neither service engineer came to check the vehicle nor did they ask me to bring the vehicle to their service center. On 2nd july 2017, sunday, i drove the vehicle for around 80 to 90 km. A flow of fume came out from the engine and vehicle get stop on the road. When i opened the lid of engine, a huge amount of diesel was around/over the engine. Immediately i asked help from the seller. It was around 6.30pm. They told all the service engineers have left and no service can be provided by them at that point of time. They have assisted me with the toll-free number of hyundai which is available by internet. Still fumes was releasing. On sunday, after 6 days of previous issue, 8th july 2017, after traveling almost 40 km, lots of fume released from the engine. Stopped my vehicle at road-side. Did raise a request at hyundai customer care and requested hyundai service for help. They again took my vehicle to service station. I need a solution. Please do the needful at the earliest. I wrote an email for which i did not get any response from the seller or service center.
Was this information helpful?
No (0)
Yes (0)
Aug 04, 2017
Updated by ChandraSekhar Misra
It almost took 2 weeks to find the problem and a solution by Hyundai Service station. Better later than never. I am thankful to them for their support. Wish and hope such problems will not happen again. Hope the solution given by Service station is the best at that moment. Hope every customer will get a better service from Hyundai Motors India. Thank you, Regards.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hyundai Motor India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    15%
    Complaints
    6640
    Pending
    0
    Resolved
    1019
    Hyundai Motor India Phone
    +91 98 7356 4645
    Hyundai Motor India Address
    5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
    View all Hyundai Motor India contact information