Hyundai Motor India — new elite i20 tyre fault complaint

Address:

Hyderabad, Andhra Pradesh

Dear sir/madam Recently on 11/02/15, I purchased the new elite I20 from KUN Hyundai ECIL branch, hyderabad. On 17/02/15 when I was taking out the car (which was not even driven for 100Kms) in reverse gear at very low speed from my residential parking area the LEFT side Front Tyre burst. Then I immediately called the Manager of KUN Hyundai and according to his direction I replaced the tyre with the stepney tyre (which is not an alloy wheel to my surprise) and as it was a holiday for Show room on 18th feb due to Shiva rathri Festival. On 19th feb I took it to the showroom in the 1st hour itself. To my surprise the service personnel immediately started telling that it is not the fault of the tyre (Note: there was not even a scratch on the car and also on the alloy wheel) and instead he stated that the whole expense should be borne by me as tyre don’t not directly come under Hyundai warranty, they provided the forwarding letter and suggested me to go to the Goodyear dealer. Good Year dealer was around 20 KMs away from the showroom, Which I carried the damaged tyre to them. There it is found that they were not at all willing to take up my case and not bothered much. so I again went to the show room and told the response of the Good Year dealer and I have requested them to take up my case as per the warranty card provided by the dealer for all bought out items warranty. They took up the case and took the burst tyre also and I was told that within two days the issue will be resolved . But after waiting for two days there was no communication from the Hyundai side. When I tried to call them they were very rudely replying that whenever the representative from Goodyear tyre comes we will intimate you. But after another two days when I went to Hyundai service centre they started telling me that the Goodyear representative has already made a visit and given a report that it is not the tyre manufacturing defect and it is caused because of the strong hit to some sharp object. To which I once again started telling the whole story that if it is a hit how come there is not even a small scratch on the car and also how is that the alloy wheel also does not have any damage. To which they agreed to write to the Goodyear customer care and again after several visits, on 02/03/15 when I visited the Hyundai service centre, I came to know that the Goodyear has agreed to give a discount of 25% as a goodwill for replacement. I am not able to understand here that what is my fault in the total episode and why is that after 15 days of wait I am with no proper solution .When I talk to the manager of the showroom he tells me to take up the insurance which again they have doubt that whether it is covered are not. During purchase of vehicle they suggested me to go for Bharathi Axa insurance company with nil dip option by paying additional 5, 000 Rs. which they convinced me that it will cover everything. I request you to take up the case immediately and replace the tyre which under warranty .which is purely manufacturing defect .When I purchase the car, it is the responsibility of the car manufacturer to ensure that there are no defective parts, it is there responsibility to take up the case and not the poor customer who spends the hard earned money to fulfill the lifetime dreams of buying a car . Also I request you to please ensure that the customer is treated as he has to be treated by the showroom and service personnel which will hamper your credibility in the market. Details of my Car: Hyundai Elite I20 Asta Model with engine no. G4LAFM568600 with Good year Tyre Batch Code 0215 for all five tyres.