Hyundai Motor India — new gen verna 2017 knocking problem

Address:

Panchkula, Haryana, 134112

New gen verna 2017
Vin : malc841dmhm013315
Dated 22/9/2017

Sir

This is to inform that i had meeting with mr gaurav (Rpsm) ; mr. Abhinav narula and mr manjit singh (Service manager of berkeley). My concern is about engine noise at particular lower rpms[protected]rpm. He was trying to convince me about the engine growl which usually automatics do just before the auto gear shift. Growl is good sound which we usually love to hear. But my car does “knock knock sound” even if we keep the car at particular rpm which not even a single car does as far as i know. At particular fixed rpm ; engine, torque converter and transmission are in sync and there should not be any noise and they are in kind of locked state. Hyundai appointed that guy for meeting with me, who have not even tried to test drove this auto or manual hyundai car before meeting me. After meeting he is telling me that he will drive the car and will see. This issue was reported to berkeley within 12 hrs after taking delivery including night hours. I know that u will not accept this issue because its newly launched car and u don’t want to be in news by saying that this new car got issue on day 1. I will stop posting facebook comments if you are considering it to replace the car. You have not satisfied ur loyalist 7yr old customer inspite of spending 12.6 lakh on ur so called premium car. Why u people don’t understand one simple thing, i booked my car with u almost 25 days before launch expecting good product and performance because i was having high hopes and good faith in hyundai. We are already having 3 hyundai products costing 29lakhs + 12.60 lakh (New verna) with total cost of more than 40 lakhs. Even yesterday also, before meeting at berkeley chd, we were planning for new elite i20 for my sis-in-law. Plan the meeting i[censored] are considering to replace the car otherwise these complaints will go on social media, through mails and in person. Your product has created so much noise in our family too and affecting everyone and including mine health also. No peace of mind. U didn’t let me test drove the vehicle because hyundai don’t offer this for automatics which i was requesting again and again at that time. But i booked the car bcoz i was having faith in ur cars and ur cars are usually good. Now hyundai is giving me option that we can keep the car in “used car” and u have to suffer the loss of depriciation. Why hyundai why??? Why me???.

Kindy replace the car. This is what i want. Car is still with dealers and dealers are not allowed to use it as test drive vehicle for other people. Hyundai will be held responsible if any damage occurs.

Amandeep jassi
[protected]
House no 1461
Sec-4
Panchkula

Correspondence address
House no 1065
Sec-4
Panchkula