Hyundai Motor India — new santro cng issue

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Faridabad, Haryana, 121001

Hyundai Motor India — new santro - cng issue

1 Review
HNO 29 Block N NIT 5, Faridabad, Faridabad District, Haryana, India
shikhachauhan.[protected]@gmail.com on Sep 2, 2019 Mark as Resolved

Shikha Chauhan

Tue, Jun 11, 12:24 PM

to [protected]@hmil.net
Hi Team,
I would like for you to draw your attention towards unethical and unacceptable behavior that I have been facing since I did buy Santro from Bohra Hyundai.

Unfortunately I had the experience of buying Santro thinking Hyundai at it's best is delivering a car of lifetime but starting from Sales to Service, the regret of connecting with Hyundai remains.

The car was bought in November 2018 and received it's first service in January and starting then a lamp like symbol on car's dashboard was visible on inquiring about the same was informed that this is just a software update and car will keep on running smoothly.I am so glad it did till May.

On May 24th the car received the second service and I was assured the car has been updated with the software and it's been checked. On 10th June the car failed to get start and on inquiring with the RSA the person came assured the issue with car's software and upon further talks with the service team ( wherein we called them for update as for them it was not important to contact and inform you the mess that they have created since last service) the issue was with software and its (11th June as of today) again another software fault they have encountered with airbag.

Not to mention the inconvenience to commute to office has been great help.why in this world will I buy a car if I have to spend 1200 per day on cab? who is going to tolerate this expenditure and compensate?

This problem has again occurred on 27th of sept, 19 and I informed Bohra Hyundai that this is same CNG related issue . They were not ready to accept it and kept the car for whole day saying we have updated software but CNG remains a issue and we have ordered a part which would be delivered and replaced by saturday and today is monday (2/9/2019) and issue still exists.