Hyundai Motor India — No part replacement since 40 days

I'm really disappointed with poor service by market standards which I had heard while purchasing my car. More than 40 days have passed since I have handed over my car to agency for replacement of my Car's damaged Sunroof. The agency has still no clue if there will be any resolution the problem. Every week I'm getting the same response of ' the part will be arriving soon'. There is no surety from anybody. For a single part replacement, my car is consistently parked at agency. The hyundai officials at agency still have audacity to ask for 10/10 rating after this sort of service, where the customer has not driven his car for more than a month. I don't think the staff posted at the agency are competent to do the job in my case specifically since they are still clueless.

I request you to allocate my case to someone competent enough to give end solution my problem with definitive answers. I expect better from an organization reputed as Hyundai. I'm sharing my details of vehilce and the agency dealing with my case:

Dealer Name: Verma Hyundai - Hoshiarpur (Main, Tanda Road)

Vehicle: All New i20 - Asta(O)
Reg No: PB07BX2574
Vehicle Owner: Babaldeep Singh
Date of Vehicle Handover: 29-30th december 2021
Issue: Damaged Sun roof