[Resolved] Hyundai Motor India — non-availability of spares
Trivandrum, Kerala, India
I own a hyundai verna fluidic model of 2012. Though i'm very happy with the car, i'm not so happy with how they treat their customers, particularly their authorized service centers. Though i have a lot to write about my bitter experiences with their customer care service in trivandrum, at this moment, i would like to restrict my comments only on the spares that the company have to offer to their customers.
A couple of years back, a lorry brushed through the sides of my car, thereby damaging the outer cap of the right-side rearview mirror. Fortunately, the whole of the assembly and mirror didn't have any problem. So in effect, i was hoping to spend somewhere around/less than rs. 1000/- to get the cap fixed.
When i went to one of hyundai's service center to replace the cap (Alone), to my shock, the customer care responded saying i will have to replace the whole assembly which would cost around rs. 6, 500/- i informed them that the rear view assembly is working without any issue and i need only the cap to be replaced. They said, the company (Hyundai) doesn't classify the cap alone as a spare and hence its not available.
We all know that the cap is not manufactured along with the assembly and its a stand-alone part. Why would i have to pay for the whole assembly when i need to replace only the cap? So i started calling up all their authorized service centers to see if anyone can help, and i got the same response from all service centers.
Please note, i have been servicing my car only with hyundai's authorized service centers, and i have never raised any question on their suggestions to replace spares, no matter how costly it is. However, this incident got me suspicious about their intentions and hence i thought i should get in touch with the company directly. I raised a complaint in the android app provided by hyundai regarding this. They immediately forwarded the complaint to their local authorized service center to resolve the issue (Without answering my question on why i have to replace the whole rear view mirror assembly for just fixing a cap). I thought, the company would have made arrangements to replace the cap, at least, as a special case, and got in touch with my local hyundai's authorized service center again. However, they informed me that we will have to wait for getting a second hand cap and there's no other option (Unless i buy the whole assembly).
Though i don't agree, in principle, with this arrangement, i didn't have any other option, but to wait. However, nothing has happened thereafter. This is how hyundai treat their customers who spend thousands to do service and replace spares every time when we go for periodic services. Needless to say, their quality of service has been pathetic (But i will comment on the specifics later). I would like to get my verna's rear-view mirror cap replaced. That's my priority for now. What should i do next? : (
Complaint marked as Resolved Oct 16, 2018
I got the spare that I was looking for.
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