Hyundai Motor India — NON RECEIPT OF ACCESSORIES

Address:

Bangalore, Karnataka

THIS IS TO INFORM THAT RECENTLY I HAD PURCHASED XCENT VEHICLE NO KA 41 Z4113 FROM BLUE HYUNDAI IN MONTH OF SEP 2014. DURING THE DELIVERY OF THE VEHICLE WE FOUND THAT SOME ACCESORIES LIKE FLOOR, AT AND MUD FLAP WERE NOT AVAILABLE IN THE VEHICLE AND ON ENQUIRY WE WERE GIVEN VAGUE ANSWER AND UNETHICAL LANGUAGE BY THE MANAGER AT THE BLUE HYUNDAI WAS USED . AFTER OUR REFUSAL TO TAKE THE DELIVERY OTHER PEOPLES INTERVENED AND WE HAD TAKEN THE DELIVERY OF THE VEHICLE WITH THE PROMISE THAT THEY WILL GIVE US NOW TEMPERORY MUF FLAP AND MATSWHICH THEY WILL REPLACE AFTER THEY RECIEVE FROM COMPANY. NOW IN FACT IT IS MORE THAN 6 MONTHS AND STILL THEY HAVE NOT GIVEN. RECENTLY WHEN I GOT THE VEHICLE SERVICED AND WHEN THEY HAD ASKED US TO RATE WE HAD RATED 6 AND WE WERE FORCED TO RATE MORE THAN 9 WITH THE PROMOSE THAT THEY WILL FULILL THE PENDING ISSUE. ALSO IT IS VERY SORRY STATE OF AFFAIRS THAT AFTER THE DELIVERY TILL DATE NO PERSON FROM HYUNDAI CUSTOMER CARE HAS ENQUIRED ABOUT OUR EXPERIENCE AFTER THE PURCHASE . IN FACT IN LAST 5 YEARS I HAVE TAKEN 7 HYUNDAI VEHICLE AND NEVER IT WAS THIS EXPERIENCE WITH ADVAITH HYUNDAI. NOW THIS TIME WHEN I HAVE PURCHASED THRU BLUE HYUNDAI I HAVE BITTER EXPERIENCE AND WITH NO AFTER SALES SERVICE ENQURY I FEEL THE SERVICE AT HYUNDAI HAS DETORIATED. ITS OK IF I DO NOT RECIEVE ANY ACCESORIES BUT PLS DO NOT TREAT A CUSTOMER IN THIS MANNER AND INSULT THIS I FEEL WILL BE MY LAST HYUNDAI VEHICLE PURCHASE AS THE AMOUNT OF ILL FELLING GIVEN BY BLUE HYUNDAI IS MISERABLE.