Hyundai Motor India — Non response on returning o[censored]nauthorized service charged by Fairdeal workshop Ranchi

Address:	834002
Website:	Hundai Motor

Dear sir,
I am not getting any response from your Ranchi branch whom I have sent a letter no. H/C/01 dated 16-04-16 on[protected] by registered letter. I also lodged a complain no.[protected] to customer care but no response is getting till date either from Ranchi branch or customer care. When ever i contacted to customer care, They asked all details from me and tell iam connecting to workshop at Fairdeal Ranchi. full details of the letter is as below:-
To,
The Managing Director,
Hyundai Motor,
4th Floor, Maru Towers,
Kanke Road,
Ranchi-834008.

Sub: Request for refund of repair cost.

Sir,
With due respect I am to state the following facts for your consideration and necessary action.
I am a proud owner of Hyundai carmodel i-10, purchased from your ShowroomFairdealHyundaiBariatu at Ranchi on 01 November 2013. The detail of the car is as under-
(i) Registration No. :- JH-01 BD 4461,
(ii) Chassis no. :- MALAM51CLDM476383H
(iii) Engine No. :- G4LADM100447,
(iv) Model no. :- i10 MAGNA 1.2 BS IV

I am to state that on 27/03/2016, I was travelling from Jamshedpur to Ranchi by the said car and the car was being driven by me. During the drive, I noticed issue of overheating as overheat indicatorstarts illuminatingjust before Bundu about 1430 hrs between Jamshedpur and Ranchi.I stopped my carimmediately and opened the bonnetto check the condition and foundthat coolant was spreadedover the engine.I, then contact the helpline on Toll-free no.[protected] and stated the above facts. In the mean time I shift my car by the side of the road to clear the road and avoid jam on the road by pushing car manually with the help of passersby.

Recovery team came about at 1625 Hrs. and towed my Car through recovery vehicle to your showroom workshop at FairdealHatia, Ranchi by 2000 Hrs. Next day i.e. on[protected], the car was taken to Fairdeal Hyundai workshop Bariyatu, Ranchi as Insurance claim facilities is not available at FairdealHatiaworkshop. They also charged Rs.1100 at Hatia workshop for towing the car (Copy of receipt attached).

In the workshop at Bariyatu, the technician told me that Car got overheated due to lack of coolant. When inspected further it was found that the coolant got leaked through a hole in the radiator. The technician told that the hole might be caused due to stone hit, but I would like to statethat if a stone will hit the radiator while car is running on the road, the stone will be sucked inby the fan and blade of the fanalso got damaged but there is no such sign on the blade. It means that while the car was running, radiator chamber/pipe inside the radiator got puncture due to pressure of coolant or defective material. It means it is a manufacturing defect which comes under warranty by the manufacturer.

The car has been repaired at fairdeal Hyundai Bariyatu, Ranchi workshopand a sum of Rs30, 340/-was charged on[protected]at the time of delivery of my car whichwas paid by me through my ATM card.

I have to state that my car is under warranty for five years i.e. upto[protected]under extended warranty purchased on payment of Rs.10523 for 3rd, 4th, 5th yearwarranty on[protected] vide Extended Warranty Coupon no. Vin MALAM51CLDM476383 valid upto[protected]. I have to further statethat I have also purchased SUPER SAVER SERVICE PACK SAVE UPTORs.12000 valid for 2 years on[protected]vide VIN no. 476383. But nothing was considered by the Workshop at the time of delivery of my repaired car. They neither considered the Warranty period coupon nor the SUPER SAVER SERVICE PACK SAVE UPTO Rs.12000 valid for 2 years and charged the full amount i.e. Rs.30, 340 for repairing/replacing 16 parts(i.e.50 in no.)ofmy car stating that these items are not covered under these offers. Xerox copy of the credit invoice is attached herewith for your information.

I have to further state that, as soon as the overheat indicatorstarts illuminating, I stopped my car immediately. However, the degree of damage occurred was too much. It means over heating warning switch i.e. safety switch took more time to illuminate resulting in excess damage.

It is quite evident from the above facts that the situation occurred due to faulty warning light or defectivematerial of the radiator, which comes under warranty. Therefore, I request you to refund me the charges paid by me i.e. Rs 30, 340/-to repaire the car as this car is under warranty upto[protected]. The early solution will help me to come out of the burden of expenditure incurred by me as well as further approaching to the Consumer Forum for the same.

With regards,


Date:[protected]
Encls: (Ashwini Kumar Tiwari)
(i) Money Receipt Book #55250. Mob No-[protected].
(ii)Tax In Voice. T-II, TS-25,
(iii)Extended Warranty Coupon. New AG colony,
(iv)Super Saver Service Pack Save upto Rs 12000/- PO- Doranda, Ranchi,
Jharkhand 834002.

I wish for early result.
With regards.
Ashwini Kumar Tiwari
Mob [protected]