Hyundai Motor India — non support of helpline and nimbus hyundai NOIDA DL7CT0526

Address:

New Delhi, Delhi

Dear All, Hoping for your favourable decision in this regard. Thanks AMIT KUMAR Sent from Samsung Mobile -------- Original message -------- From: Amit Kumar Date:22/05/2015 16:00 (GMT+05:30) To: "m.k.dixit" , [protected]@nimbushyundai.com, amit.[protected]@hmil.net Cc: Vikash Kumar Anand , crm111 , Amit Kumar Subject: RE: VEHICLE NO.-DL7CT0526-SERVICE ISSUE Dear Mr. Dixit, This is very unfortunate revert, without knowing the facts and situation you simply denied our claim. I think you are not understanding that what i want to say, if i got timely support from Hyundai customer care then condition of vehicle was better. for damage i have no idea about the facts, once vehicle toed to your service station was in good conditions. Due to no support from your customercare i am falling in line of culprit. Why should i culprit for those things which happened due to non-service of Hyundai. Looking forward to your positive response in this regard. Thanks Amit Kumar [protected] From: [protected]@nimbushyundai.com To: [protected]@hotmail.com CC: vikash.[protected]@hmil.net; [protected]@nimbushyundai.com Subject: Fw: VEHICLE NO.-DL7CT0526-SERVICE ISSUE Date: Fri, 22 May 2015 14:28:42 +0530 Dear Sir Reference your below mail, since the vehicle is driven without coolant in the engine cooling system and the engine got overheated, This over heating and consequential damages due to accidental/external damage can not be covered under warranty. Therefore you will have to pay the full cost of the repairs. The external/accidental damages photographs attatched for your reference. Thanking and assuring you of our best services. M.K.Dixit (Service Manager) Nimbus Hyundai Noida From: Amit Kumar [mailto:[protected]@hotmail.com] Wednesday, May 20, 2015 9:31 PM [protected]@nimbushyundai.com [protected]@nimbushyundai.com; Vikash Kumar Anand; Amit Sharma; Amit Kumar; [protected]@nimbushyundai.com VEHICLE NO.-DL7CT0526-SERVICE ISSUE Dear Customercare Manager, Cc : Concern person of Hyundai and Nimbus Hyundai Greetings This has reference to above subject, we have big issue with Hyundai Services & Customer care department. They are always helpless during the crisis situation and once customer need a support from customercare. They are very use less and help less, as i can say with my personal experience. Specially Roadside Assistance services. I am giving you little brief of my experience with Hyundai and their concern department like Service, Customercare and Roadside Assistance. I bought car Hyundai I10 from Nimbus Hyundai in January 2014 in a good faith that Hyundai is international Company and will give us best support/ services after sale but i think i was wrong. last one year i have hardly driven car due to my travel schedule. I have done the car services with Nimbus Hyundai only with the normal satisfactory level. I can not say that services were excellent but yes people are good and supportive. i have also complained twice with Service Centre and after that they have rectified the same with some satisfactory level. I am also working in a service industry and we know that what services are to be given to Customer and what level, after all customer is our bread & butter. Today's world is totally customer oriented world we have to give top level service to our customer. if i am adhere to give the best services to our customer, i am also as a customer want to have best services. but in your case i think sales is most important than the after sale services. On 8th may 2015 Friday at 9.15 PM, i was driving my car to home at near Dwraka Sector 21 Metro station (near underpass red light) i have called roadside assistance customer care number that something is leaking from bonnet. please advise what to do. That time i was not aware of that water leaking from Radiator as during showroom visit or once you buying car no one give you technical training especially to first time user. I called customer care they said they will revert me with in 10 minutes. i was telling him that something leaking so please transfer call to some technical person or your engineer but they told me that i can not transfer to such person, we can only arrange crane/ toeing service for you. I was waited for another 15 minutes but no call revert. then i called again to customer about this they said they will arrange something, will revert to me by 10 more minutes. After 20 minutes no one reverted to me then that how can i leave my vehicle and also there was no communication to reach my home at Dwarka Sector-1. I have tried to start the car and slowly at the 15 KM PH speed i somehow manage to reach my home. Once i reached home at 10.37 PM then your customer care person called me that where are sir i told him that i reached home please arrange to pick the car tomorrow morning to Nimbus Hyundai service centre Noida but no one reverted. Next day on 9th may there is an medical emergency i have to leave with my wife and 2 year small kids to hospital, that time around 5.00 Pm i have called again to customer care that there is some red light on my meter screen, what is that and what is signal for that. frankly speaking i was not aware of the heating signal or else. i told him that i need urgent assistance but after so many called to them they did not reverted to me. As my family and car was stranded near Dhaula Kuan ridge road, in the evening timing this road is very dangerous due to looting, rape etc. Then i have decided that whatever happened will happen we have to reach Dhaula Kuan, i reached dhaula kuan around 7.15 pm till that time your roadside assistance was not reached to me. have arranged auto for my family at Dhaula Kuan and i stayed back there with car. I again called your customer and was rude, that is right that time as i was not getting the help/ support from your department, instead of pacify me your customer care person misbehaved with me and told me that " I AM NOT WORKING FOR YOU" JO KARNA HAI KARO", once i started shouting on him and told him that i am in trouble with family but you guys are not helping me, what do i do??? i have right to shout on you. Then some toeing guy called me around 7.40 PM i told him to pick me up and car drop me safely at my home or you can take car to Nimbus Hyundai, but they refused to this. They said that car will go to Moti nagar and you arrange yourself. I have requested him that whatever extra money require take it but please send car to Nimbus Hyundai as i am doing regular services there only and they know my car conditions everything but they have refused. After that me too refused to give car to them. somehow i manage to reach home. Next day i called private toeing company and they have taken me and my car to Nimbus Hyundai on sunday 10th May. After that they have checked and sent me quotation of Rs. 45000/- which i am not accepting till now. i called and went to Nimbus Hyundai for a meeting but they also not gave me right direction. I told them to fix a meeting with Hyundai person but not happened. They told me that your request has been refused you have to pay money. That time i have decided to go to consumer court if require will file criminal case against your company and customercare service. But i am waiting a final call from yourside. Thats why i am writing to you my final mail / request. Please tell me, Why should i pay for negligence and services not given to me at right time right place by your customercare. who will responsible for My life and my family's life if anything went wrong that time, when i need the assistance. your customercae and roadside assistance is pathetic. They respond to customer after 2 hours. It is very sad to say Hyundai is giving this kind of services. Before going for any action i am writing this request mail to you guys to help me in this and sort out this, and repair my car without any cost. I know waiver is not fulfill the situation i have faced with my family that fear and pain at that time. It can not recover the mentally and physically harassment i have faced. but yes it brings some relief to us otherwise this financial loss will create more problem for us. This is humble request to you that repair my car without any cost. Looking forward to your positive response in this regard. Thanking you Amit Kumar [protected] [protected] "Manage our service benefits whenever, wherever by downloading ‘Hyundai Care’ mobile app. For Android: https://play.google.com/store/apps/details?id=com.bsl.hyundai & for iPhone: https://itunes.apple.com/us/app/hyundai-care/id[protected]?mt=8” Disclaimer : Hyundai Motor India and their authorized hiring agencies do not charge any registration fees or accept any payment from candidates for the purpose of recruitment. If you receive any such request or been solicited for such payment, please do not respond to it. Any candidate paying money for the purpose of recruitment to Hyundai will be doing so at his / her own risk.This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. 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